Job Overview
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King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts, with over 15,000 staff across five sites in South East London. The Trust provides a full range of local hospital services and specialist services at King’s College Hospital (KCH) sites at Denmark Hill and at the Princess Royal University Hospital (PRUH).
We encourage all staff to have a healthy work/life balance and offer flexible working from the beginning of employment.
Overview
The Friends of King's College Hospital (The Friends) are looking for an experienced Shop Manager for a fixed term of 12 months. The role involves the day‑to‑day running of the Friends’ shop and trolley shop, supporting the development and growth activities of the Friends, and working alongside the Charity Managers and volunteers.
Shift patterns are normally 12:00pm – 6:00pm, four days a week, with some weekend work required when volunteers are unavailable. The shop is open 9:00am – 5:30pm Monday‑Friday and 10:00am – 4:00pm weekends.
Main Duties of the Job
To oversee day‑to‑day running of the Friends shop(s) and trolley shop(s), including creating a welcoming and appealing atmosphere, managing volunteers and carrying out administrative tasks.
To support development and growth activities of the Friends by promoting membership, noting feedback from customers and developing partnerships within the hospital, community and with suppliers.
Working for Our Organisation
The Trust’s strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.
We are committed to delivering Sustainable Healthcare for All via our Green Plan, setting net‑zero targets for 2040 and 2045 and encouraging staff to minimise their carbon footprint.
Detailed Job Description and Main Responsibilities
To oversee day‑to‑day running of the Friends shop(s) and trolley shop(s)
* Create a welcoming professional atmosphere and deliver high standards of customer service for patients, carers and staff.
* Deliver efficient and effective day‑to‑day operation of the trading outlets.
* Oversee, set and manage the work of volunteers, ensuring all relevant policies, shop standards and operating procedures are adhered to and communicated effectively.
* Ensure the shop(s) is presented to the highest standards with attractive visual merchandising and window displays.
* Work with Medirest to ensure the shop(s) is always clean and tidy.
* Complete all shop administration to the highest standard, accurately and on time, always adhering to relevant policy and procedures.
* Share ideas and suggestions on how to improve operating model(s) with the Charity Manager, including using the King's Improvement Method.
To support development and growth activities of the Friends
* Contribute to implementation of the Friends membership model by actively promoting the offer to customers.
* Actively pursue feedback from customers to inform development of the operating model, stock provision, trading outlets and shop(s) space, including attending the King’s Bazaar when required.
* Support development of new partnerships with individuals, donors, communities, organisations and businesses by actively signposting interested parties to the Charity Managers.
Person Specification
Qualifications
Essential criteria
* GCSE in English and Maths or relevant professional experience that demonstrates equivalent academic skills.
Knowledge
Essential criteria
* A proven track record of success in leading and managing a team of comparable size and complexity, delivering high‑quality results to deadline.
* Experience of financial and budgetary management.
* Experience of managing stock control for a small commercial retail outfit.
* Experience of operating a cloud‑based POS system such as SumUp.
Skills
Essential criteria
* Excellent interpersonal skills.
* Excellent written and verbal communication skills.
* Excellent organisational and workload management skills.
* Demonstrable commitment to collaborative teamwork.
IMPORTANT
* Check your email account regularly – this is how we will communicate with you.
* If you delete the job from any of your accounts, you may be prevented from accessing further communications.
* To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert.
* Please provide email addresses for referees where possible.
* Click here to see the range of benefits we offer.
* Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy.
* All staff have a responsibility for safeguarding children and vulnerable adults and must be aware of the specific duties relating to their role.
* Please note that the closing date is given as a guide; we may close a vacancy early due to a high number of applications. Submit your application early to avoid disappointment.
Applicant Requirements
The postholder will have access to vulnerable people in the course of their normal duties. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the Order 2020, and a Disclosure and Barring Service check will be required.
Documents to Download
* Friends Shop Manager (PDF, 336.4 KB)
* Denmark Hill Site Map (PDF, 1.2 MB)
* Visa and Sponsorship Information (PDF, 344.6 KB)
* Pay bands and pay points from 1 April 2025 (PDF, 44.6 KB)
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