Job Description
Account Director – Client Services
Location: London (Hybrid working)
Salary - £55K
About the Role
We’re looking for an experienced Account Director to lead day-to-day client partnerships and ensure outstanding delivery across key agency accounts. This role sits at the heart of Client Services, owning account health, client satisfaction, and seamless delivery across multi-disciplinary teams.
You’ll be a confident senior client contact, trusted to manage complex relationships, guide teams, and ensure work is delivered to brief, on time, and on budget — while spotting opportunities to grow accounts organically.
What You’ll Be Doing
Client Relationship Management
* Act as the senior day-to-day contact for key client accounts
* Build strong, trusted relationships with client stakeholders
* Lead regular client meetings, status updates, and senior check-ins
* Ensure clear, proactive communication and high levels of client satisfaction
Account & Delivery Leadership
* Own account delivery across multiple workstreams and disciplines
* Ensure briefs are clear, timelines realistic, and scopes adhered to
* Oversee project delivery, managing risks, dependencies, and escalations
* Maintain strong collaboration between client services, delivery, and specialist teams
Commercial & Account Health
* Manage account budgets, forecasting, and resourcing
* Support scope management, change requests, and renewals
* Identify and support organic growth opportunities within existing accounts
Team Leadership
* Lead and mentor Account Managers and Account Executives
* Support performance development and day-to-day team wellbeing
* Champion best practice in client service and agency processes
Reporting & Performance
* Ensure delivery and performance reporting is accurate and timely
* Translate results into clear client-facing insights and recommendations
What We’re Looking For
Essential
* 5+ years’ experience in client services or account management within an agency
* Strong experience managing complex, multi-workstream accounts
* Excellent client communication and stakeholder management skills
* Confident managing budgets, timelines, and delivery teams
* Experience working in a fast-paced, agency environment
Desirable
* Experience across digital, creative, or integrated agency models
* Exposure to enterprise or multi-market clients
Why Join them
* Hybrid working with a London base
* Supportive, collaborative agency culture
* Opportunity to work across varied and high-profile clients
* Clear career progression into senior client services or leadership roles
* Competitive salary and benefits