Join Astra Group a leading technology partner in the digital signage and AV sector as we grow our dynamic IT team. Were on the lookout for a motivated and tech-savvy individual to join us as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience in a fast-paced, innovative environment where digital technology meets cutting-edge display solutions. As an IT Support Apprentice, youll be part of a collaborative and supportive team that keeps our systems running smoothly. Youll learn the foundations of IT support, including troubleshooting hardware and software issues, providing technical assistance to staff, and helping to maintain our internal infrastructure. In this role, youll work towards yourIT Support Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Onboarding/offboarding staff (setting up accounts, permissions, and secure access) Operate as a first-line support technician for both internal staff and external clients, helping to triage and resolve incoming tickets while adhering to agreed service levels. Gain experience using tools like Splashtop for remote support, standard OS tools (like event viewers, log analyzers), and command-line utilities for diagnostics. Handle physical installs of signage players, including cabling, mounting, and basic networking where needed. Assist with OS and software updates across all supported environments Support devices connected to both wired and wireless networks, including troubleshooting VPN issues and connectivity to remote signage screens Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £19,000 per annum Monday - Friday 9am - 5pm Flexible for appointments Half day holiday for your birthday Socialise events as and when Dart board in the office Desired Qualities, Skills and Knowledge: Basic understanding of IT, and understanding what customer service actually means. Energetic and Proactive Attitude We're big on personality and team fit. Technical skills can be taught, but we're looking for someone with real drive, enthusiasm, and a can-do mindset. Able to handle pressure and challenges GCSEs in English (at a grade 5/C or above) and Maths (at Grade C/4 or above). Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.