An exciting opportunity has arisen for a Clerical Services Coordinator within the Division of Medicine, based at Ysbyty Glan Clwyd.
The Clerical Services Coordinator will be responsible for the operational and day‑to‑day management of clerical and administration services within Medicine, working closely with the Site Specialty Managers.
Medicine is a fast‑paced and diverse Division, consisting of Gastroenterology (including the Endoscopy Unit), Renal (including the Renal Dialysis Ward), Respiratory, Cardiology (including the Cath Lab and ECG), COTE, Rheumatology, Diabetes, Neurology and the Medical Wards.
Main duties of the job
The post holder will provide day‑to‑day operational management of the administration and clerical staff within the Division and support the Medicine Management Team in ensuring sound administrative processes are in place to support the Directorate clinical teams in achieving operational objectives efficiently and effectively.
Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Qualifications
* Good standard of general / higher education (Certificate Level)
* Evidence of continuous / ongoing learning
* Degree level (Management) or equivalent experience
* Professional Management Qualification
* Currently pursuing a qualification in NHS Management
Experience
* Extensive experience of staff management
* Previous experience of managing financial resources
* Knowledge of waiting list management
* Experience of handling complex/sensitive complaint or situation/issues
* Able to communicate with all levels of staff representatives and managers in a clear and confident manner
* Sound knowledge of IT system
* Previous NHS experience
* Experience of project work
* Management of databases
Aptitude and Abilities
* Evidence of potential for effective leadership including ability to: introduce new and innovative work practices, initiate change, motivate staff, delegate, prioritise tasks, manage 'difficult' personalities
* Ability to demonstrate excellent communication and written skills, problem‑solving skills, time‑management skills, counselling/supervision skills, organisational skills, proven ability to work to tight deadlines, sound knowledge of patient confidentiality
* Ability to demonstrate tact and diplomacy when working with others
* Accuracy of application form
* Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
* Ability to speak Welsh
Values
* Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
Other
* Ability to work on own initiative but also work as part of a team
* Ability to work in a busy environment and cope under pressure
* Able to work flexibly
* Ability to demonstrate the desire to pursue a progressive management career in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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