Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity
Fresh
from a stunning renovation, Delta Hotels by Marriott, Bristol City
Centre offers a dynamic, modern hospitality experience right in the
heart of one of the UK’s most vibrant cities. With 300 beautifully
appointed bedrooms, we provide ample space for guests seeking comfort
and style, whether for business, leisure, or a bit of both.
Perfectly
placed with unbeatable access to Bristol Temple Meads station, the
coach station, and Bristol Airport, our hotel is ideal for guests from
near and far. We also offer convenient adjacent parking for those
arriving by car. Located just steps from the buzz of Cabot Circus and
many of Bristol’s top attractions, guests can explore the best the city
has to offer with ease – while enjoying the comfort and service that
Marriott is known for.
We’re especially proud of our newly
renovated event spaces – among the largest in the South West – which
include 19 flexible meeting rooms capable of hosting up to 600
delegates. Whether it’s a conference, wedding, or special celebration,
we provide the perfect setting.
But the real heart of our hotel
is our people. At Delta Hotels by Marriott, we’re committed to creating a
supportive, inclusive, and inspiring workplace. Our team is made up of
individuals who care deeply about what they do – offering genuine
hospitality, attention to detail, and warm, thoughtful service to every
guest.
Come join us – and help shape unforgettable guest experiences, right at the centre of it.
Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What's in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
* Free Meals on
Duty: Enjoy complimentary meals while
at work.
* Uniform Provided: A professional uniform is supplied for all
employees.
* Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance
Programme: Free and confidential
support for various challenges, including financial advice, stress, and health
issues.
* Career
Development: Opportunities for
career growth and internal transfers within Marriott's global network.
* Training and
Development: Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Welcome and assist
guests with check-in/check-out
procedures, ensuring a smooth and pleasant experience.
* Address guest inquiries
and concerns promptly and
professionally, providing accurate information and solutions.
* Coordinate with other
departments to ensure guest
requests are fulfilled efficiently.
* Maintain a high level
of customer service by
anticipating guest needs and exceeding their expectations.
* Handle guest complaints with empathy and resolve issues to their
satisfaction.
* Promote hotel services
and amenities to enhance guest
experience and drive revenue.
* Ensure compliance with
hotel policies and procedures,
maintaining a safe and secure environment.
* Monitor guest feedback and implement improvements based on their
suggestions.
* Assist in training new
staff on guest service standards
and procedures.
* Maintain accurate records of guest interactions and transactions.
Safety and
Company Policies:
* Follow all company and
safety and security policies and procedures.
* Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training
and certifications.
* Ensure uniform and
personal appearance are clean and professional.
* Maintain confidentiality
of proprietary information.
* Communicate with others
using clear and professional language.
* Develop and maintain
positive working relationships with others.
* Support the team to reach
common goals.
* Listen and respond
appropriately to the concerns of other employees.
* Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
* Related Work Experience:
At least 1 year of related work experience in a customer service role.
* Supervisory Experience:
None required.
* License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
Marriott
is an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law.