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We’re working with a well-established and highly respected client in the residential real estate and furnishing solutions space who is looking to hire a Customer Sales Coordinator to join their growing commercial team.
This is a brilliant opportunity for someone with excellent customer service skills, strong admin experience, and ideally a background or interest in property, interiors, or furniture.
About the Role
This role sits at the heart of the business, ensuring a smooth, efficient experience for customers from first contact through to post-installation. You'll be responsible for processing quotes and orders (including rental), coordinating deliveries, checking stock availability, and liaising with key departments. You’ll support the sales team and stylists, take ownership of key accounts, and handle a wide range of queries across phone, email, and chat platforms.
Key Responsibilities
* Handle customer enquiries across channels via Freshdesk (calls, email, chatbot, online)
* Process replenishment, package, and rental quotes and orders with attention to accuracy and timelines
* Coordinate with warehouse, transport, stylists, and sales teams to ensure smooth installations
* Check stock availability and flag shortages or reselect items as needed
* Manage payment allocations, pro forma invoices, rental subscriptions (Stripe), and direct debits
* Prepare and send rental agreements via DocuSign and ensure compliance with GDPR
* Track deliveries, reschedule unsuccessful ones, and manage returns or complaints with empathy
* Update CRM and internal tools with accurate order details and opportunities
* Minimise failed deliveries by confirming access and stock availability ahead of time
* Use systems and tools effectively to track and manage tasks
* Contribute to continuous improvement in customer experience and internal processes
* Provide constructive feedback to relevant teams and support smooth cross-functional collaboration
* Complete various admin tasks to support operations and customer satisfaction
What We’re Looking For
* Strong background in customer service and administration, ideally in a fast-paced, commercial environment
* Confident, empathetic communicator with a professional phone manner
* Highly organised with excellent time management and attention to detail
* Ability to multitask and manage competing deadlines under pressure
* Comfortable working across departments and building positive relationships
* Proficient with Microsoft Office (especially Excel, Outlook, Word)
* Experience using CRM systems such as Navision, and ticketing tools like Freshdesk or Zendesk (advantageous)
* Confident handling data entry, payment processes, and basic calculations
* Knowledge or experience in property, lettings, furniture, or interiors (advantageous)
* Enthusiastic, proactive attitude and a desire to learn and grow within the business
What’s on Offer
* Hybrid working: 3 days in Manchester office, 2 days from home
* Join a respected market leader in a dynamic, design-focused industry
* Friendly, supportive team environment with clear development opportunities
Interested in finding out more?
Get in touch for a confidential chat — we’d love to tell you more about the role and the business.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Customer Service, and Administrative
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