Please note that this is a permanent, part-time role working on weekends only - both Saturdays and Sundays for 15 hours per week.
As a Weekend Receptionist at Coppice Lodge, you will be the friendly face of the care home, responsible for greeting visitors including new enquirers, friends and family members of residents, health & social care professionals, and members of the local community. You will handle enquiries and serve as the first point of contact, providing advice and support both face-to-face and over the phone.
You will support the Home Manager and Administrator with clerical duties, maintaining accurate files and working to deadlines. You should be proactive and comfortable working independently to ensure daily and weekly tasks are completed on time.
We are looking for someone with previous receptionist experience who understands the importance of first impressions. Excellent customer service skills and a professional, friendly manner over the phone and in person are essential.
About HC-One
At HC-One, kindness is more than a word. It means caring about what matters most to our residents so they can lead their best possible lives.
Our team embodies five core values, known as Kindness the HC-One Way: curiosity, compassion, creativity, courage, and dependability. We foster an inclusive workplace where everyone feels valued and can be themselves. Our diverse workforce helps us better serve the communities we care for.
We are committed to developing our staff through career pathways, CPD, and postgraduate programs, offering opportunities for progression into regional and national roles.
Safeguarding is everyone's responsibility. You will be trained to recognize signs of abuse, harm, or neglect and know how to respond appropriately. Ongoing safeguarding training will be provided.
We offer comprehensive training and a wide range of benefits, including:
* Higher than average pay rates
* Paid Enhanced DBS/PVG
* Free uniform
* Company pension scheme
* 28 days annual leave including bank holidays
* Life assurance
* Learning and development opportunities
* GP online service for staff and their children under 16
* Colleague discounts at over 1600 retail outlets
* Employee Assistance Programme for wellbeing support
* State-of-the-art working environment
* Free onsite parking and good transport links
* Refer a friend scheme
We aim for a quick onboarding process and are committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds.
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