Overview
As a Peer Support Worker, you will manage a caseload of clients requiring early intervention or preventative mental health support, delivering individual and group-based activities that promote recovery, wellbeing, and community engagement. You will clearly communicate the service's aims and pathways, enabling clients to co-produce their support plans and empowering them to engage with professionals across housing, health, employment, and social care. Working flexibly within a team, you will ensure service coverage, uphold safety and safeguarding procedures, and support the delivery of co-produced peer networks and community initiatives. You will also maintain accurate records, ensure timely referrals and assessments, and participate in supervision and development processes, all while contributing to a high-quality, person-centred service.
Responsibilities
* Manage a caseload of clients requiring early intervention or preventative mental health support.
* Deliver and facilitate individual and group-based activities that promote recovery, wellbeing, and community engagement.
* Clearly communicate service aims and pathways and enable clients to co-produce their support plans.
* Engage with professionals across housing, health, employment, and social care as needed.
* Work flexibly within a team to ensure service coverage and uphold safety and safeguarding procedures.
* Support the delivery of co-produced peer networks and community initiatives.
* Maintain accurate records, ensure timely referrals and assessments, and participate in supervision and development processes.
* Contribute to a high-quality, person-centred service and uphold values of dignity and respect.
What we look for / Qualifications and Skills
* Lived experience of navigating mental health care pathways (e.g., emergency department visits, acute admissions, or engagement with community mental health services) and understanding of issues faced by individuals with a range of mental health conditions.
* Ability to offer support with empathy, dignity, and respect, and rapidly build trust with service users, carers, professionals, and peer workers.
* Excellent verbal and listening skills for engaging during crises and in day-to-day interactions, both face-to-face and over the phone.
* Strong understanding of local mental health and wellbeing services, recovery tools, safeguarding practices; ability to assess needs, risks, and aspirations and provide appropriate signposting.
* Strong prioritisation, time management, and ability to work dynamically under pressure.
* Good literacy and numeracy skills, IT proficiency (MS Word, Outlook, internet use), and ability to produce clear written correspondence.
* Ability to work independently and as part of a team, support induction of new peer staff and volunteers, and demonstrate excellent communication and partnership-building skills.
Equality, Diversity and Inclusion
* At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We are a disability confident employer and offer a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria. We provide reasonable adjustments during the selection and interview process and throughout employment.
* We are committed to safeguarding and promoting the welfare of adults, children and young people at risk, and all staff and volunteers are expected to undertake safeguarding training.
Important Information for Candidates
If your application is successful, you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
Additional Notes
Please note we are not responsible for the content of job ads, as they're posted by the recruiter. We aim to resolve reported issues and use feedback to improve the quality of our ads. You do not need to tick all the boxes right away; the important thing is willingness to learn. Lived experience in the areas we support is valued and can be mentioned in your application. We are looking for a Peer Support Worker to contribute to the Hillingdon Cove Mental Health Crisis Alternative in Hillingdon.
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