Wellington Road Family Practice is seeking a Medical Secretary to play a vital role at the heart of patient care. You will support our clinical team by managing referrals, correspondence, and medical records with accuracy and professionalism, helping ensure patients receive timely and coordinated care. This is a great opportunity to work in a friendly, supportive practice where your organisational skills and attention to detail truly make a difference. If you are proactive, reliable, and passionate about contributing to high-quality healthcare, we'd love to have you on our team.
This is a part-time role, working 15 hours per week across 5 days per week, Monday-Friday.
Full training will be provided.
Main duties of the job
You will manage incoming and outgoing correspondence, including emails and electronic referrals, and coordinate patient referrals to hospitals and specialist services. This involves liaising with external healthcare providers, tracking referral progress, and following up on outstanding appointments, results, or reports.
Maintaining accurate and up-to-date patient records is essential, ensuring all information is recorded in line with NHS guidelines and confidentiality standards. You may also support appointment coordination and assist clinicians with general administrative tasks to help manage their workload effectively.
The role requires handling sensitive patient information with discretion at all times, prioritising tasks efficiently in a busy environment, and contributing to a well-organised, responsive administrative service that supports high-quality patient care.
About us
Wellington Road Family Practice is situated in Yate, South Gloucestershire, with a patient list of around 6500. We are a small, friendly practice that has a fantastic reputation in the local community and have experienced significant growth in the last 2 years.
At our practice, you'll be part of a genuinely supportive, close-knit team that values each others contributions. We pride ourselves on creating a friendly, positive workplace where staff wellbeing is a priority and patient care always comes first.
If you're looking for a role that combines autonomy, patient care, and professionalism, wed love to hear from you.
Job responsibilities
* Typing and formatting clinical letters, reports and referrals.
* Coordinating and process patient referrals to hospitals and specialist services using the electronic referral system (ERS).
* Liaising with hospitals, consultants and other healthcare providers.
* Maintaining an accurate referrals database and tracking/hastening when appropriate.
* Monitoring fast track suspected cancer referrals, ensuring patients have had their appointment.
* Managing the practice email inbox and actioning accordingly
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records
* Handling sensitive patient information in compliance with GDPR and confidentiality policies.
* Supporting clinicians with administrative tasks and workload management.
* Maintaining a clean, tidy, effective working area at all times
Person Specification
Qualifications
* Educated to GCSE level or equivalent
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting as a medical secretary
Skills
* Excellent written and verbal communication skills
* Strong IT skills, and competent in the use of MS Office
* Effective time management
* Ability to follow policy and procedure
* Experience of using the EMIS clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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