Annual wage £13,520.00 Wage range/hours dependent on the following: Hours will be 40 for candidates aged 16 or 17 Hours will be up to 45 hours for candidates aged 18 or above Working week Monday - Friday and alternative Saturday mornings - shifts to be confirmed - working hours will be 40 to 45 hours dependent on age. Total hours per week: 40 Expected duration 15 Months Possible start date 08 Jul 2024 Date posted 10 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000243087 Positions 1 available What you will do in your working day Applications are invited from individuals who are enthusiastic, have a hands-on approach and wish to develop a long-term career in this industry. We are happy to accept applications from candidates from school leavers to mature applicants. We require you to undertake the Customer Service Standard as we require the candidate to have a customer focussed approach. The role will involve the following: Liaise proactively with customers on a day-to-day basis and undertake all counter sales functions in accordance with group requirements in order to fulfil their needs Ensure all suppliers, customers, visitors and employees comply with the company health and safety and environmental policies and procedures Maintain and develop corporate image and reputation Seek and continuously develop knowledge and information about competitor activity and pricing Dealing with requests for information Ensure that cash and payment systems are followed in accordance with company procedures and policies Maintain and develop existing and new customers through appropriate propositions and ethical sales methods Maximise sales opportunities for related products and Group cross selling, after training Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance Attend meetings and group discussions where required Chasing up payments Using Microsoft packages, in particular Word, Excel Lifting may be required as experience will be gained in the day-to-day yard operations Any other reasonable duties which may be required by the company from time to time, as instructed by or under the direction of your immediate supervisor As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development. The requirements to complete the programme are as follows: Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments by the required timeline. Build up your portfolio of evidence on-going Access support from your tutor/assessor and manager, when required The training you will be getting Overview of Customer Service Level 2 Apprenticeship Standard. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers. The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Skills: Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Behaviours/Attitude: Developing self Being open to feedback Team working Equality - treating all customers as individuals Presentation - dress code, professional language “Right first time” You will complete an End Point Assessment this will involve the following: Showcase/portfolio Interview Practical observation Professional discussion Functional Skills: Level 1 and then Level 2 in maths and English, if required. You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday. What to expect at the end of your apprenticeship There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative, Physical fitness, Excellent attendance, Excellent timekeeping Qualifications GCSE or equivalent Maths and English (Grade 4/C) Essential GCSE or equivalent I.T (Grade 4/C) Desired Things to consider The job requires a candidate to lift and carry so you need to be physically fit as you will be loading and unloading stock, undertake a hands-on role assisting customers with their products. Requirement to wear personal protective equipment, when required – provided by company. The company is located 40 mins from Bradford Interchange, there is a regular bus service. Please check time it will take you to travel.