*Overview*
We are seeking a skilled Call Centre Representative to join our team in providing exceptional customer service and support. If you are a multilingual individual with excellent communication skills, we want to hear from you.
*Responsibilities*
* Handle inbound and outbound calls professionally and efficiently
* Assist customers with product inquiries, orders, and issue resolution
* Perform data entry accurately and in a timely manner
* Utilise upselling techniques to promote additional products or services
* Analyse customer needs to offer tailored solutions
* Communicate effectively in English
* Uphold phone etiquette standards throughout all interactions
*Requirements*
* Strong data entry skills
* Analytical mindset to understand customer requirements
* Excellent phone etiquette and communication skills
Job Types: Full-time, Permanent
Pay: £22,850.00-£22,900.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Experience:
* security: 1 year (preferred)
Language:
* English (required)
Licence/Certification:
* First Aid Certification (preferred)
* SIA (preferred)
* Driving Licence (preferred)
Work Location: In person