An exciting opportunity to join an independent Opticians. The role is to work as part of the practice team in the delivery of first-class services, showing excellent understanding of customer needs as well as being motivated in achieving sales.
This role would suit someone from a retail / customer service background with an interest in developing and understanding of optical dispensing.
KEY RESPONSIBILITIES
Customer / Patient
* Meet and greet patients as they come into the practice and register them, as required
* Assist patients with enquiries and appointments
* Announce patient appointments and hand over / coordinate patients
* Allocate contact lenses and handle associated queries and Direct Debit arrangements, where appropriate
* Assist with minor adjustment and fitting requirements such as nose pads etc. where appropriate
* Provide patients with pricing information in relation to glasses and contact lenses
* Pre‑screen, take pressures and fields, take retinal photography and OCT, once training is received
Administration
* Answer the telephones and deal with enquiries and appointments
* Operate the cash till and handle cash, electronic and cheque transactions
* Cash up and bank branch takings
* Check emails daily and respond or refer to the Practice Manager appropriately
* Prepare and send off NHS returns
* Maintain all required records and databases
* Prepare and issue correspondence, as required
* Undertake filing activities
* Order stock, including contact lenses and lenses for spectacles
* Check standing orders for contact lenses
* Coordinate postal duties
Assisting in Dispensing
* Offer the customer general advice and guidance
* Implement minor repairs to frames
* Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
* Keep appropriate records and report to the Practice Manager as required
Selling & Customer Relationship Management
* Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
* Ascertain the wants and needs of each customer
* Recommend, select and help locate or obtain merchandise based on customer needs and wants
* Describe merchandise and explain its use, benefits, operation and care to customers
* Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
* Serve customers, bag and package purchases
* Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
* Ensure that the practice always provides excellent customer service, meeting and – where possible – exceeding customer expectations
* Manage enquiries, complaints, refunds etc, as required
There will be a requirement to work some Saturdays.
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