Director of Performance - Executive Operating Partner
Contract: Permanent, Full-Time
Location: Hybrid - Maidenhead, Berkshire (flexible working, 3 days in office per week - UK travel needed)
Salary: Up to £100,000 per annum + £6,000 car allowance + bonus + extensive company benefits
The opportunity
We're a private equity-backed company, looking to build the UK's leading end-of-life business, and we're doing it at pace. This is an extremely attractive opportunity to work alongside an experienced and high-calibre executive team on a turnaround mission. You'll be the operating partner to the Managing Director of Crematoria (James Wintle) and the CEO (Zillah Byng-Thorne) at a critical moment in the business's transformation. The role will bring significant responsibility and autonomy alongside high exposure to the executive team.
The learning curve will be extremely steep, and the development potential massive. We move at pace, and we expect our teams' careers to do the same.
We're open to applications from anywhere. What matters is talent, bias to action, resilience, and a demonstrable track record of success. If you're an ambitious up-and-comer looking to accelerate your career with real responsibility and visibility, this is that opportunity.
Who we are
We're the UK's largest end-of-life business, and across the group, more than 4,000 people support tens of thousands of families every week through some of life's most important moments.
The Crematorium & Memorial Group sits at the heart of this mission, as a £100m revenue, c.£50m EBITDA business with 45 crematoria, 350 colleagues, and over 70,000 cremations a year.
The business has significant growth potential, and our focus over the next three years is on realising that opportunity and building something of lasting value to our customers, our teams and our shareholders.
About the role
We're looking for an intelligent, driven operator to work directly alongside our Managing Director of Crematoria, James Wintle, whilst also closely supporting our CEO, Zillah Byng-Thorne. You'll sit at the centre of a fast-moving, PE-backed organisation, working on the initiatives that will shape the next decade of the business.
You'll be James's right-hand partner working across all parts of the business; driving performance, creating a high-performing culture, building and implementing new strategic initiatives, and supporting capital allocation decisions.
What you'll do
You will be an operating partner to the Executive Leadership Team, which means the range of things you work on will be both diverse and impactful. Our expectation is that we will set the objectives, you will figure out the solution, and you will deliver the outcome. The focus will predominantly be on the crematoria division, but you will certainly end up working across all parts of the business. This could include the following: Support the executive team to deliver new initiatives across the business and embed them into the organisation.
Build new strategic initiatives to increase our memorial revenue, rolling out and embedding these initiatives across the division.
Support the exec team by analysing site and regional performance and come up with solutions and initiatives to improve it.
Shape and launch an entirely new brand into the market and own this process end-to-end.
Support improved digital presence and performance of our business online.
Support building a high-performing culture by shaping standards, training and frameworks that raise performance across the whole division.
Play a key role in our capital allocation project - through both analysis and identification of opportunities across the market (both organic and inorganic).
Who this role is right for
We are looking for A-players. This role is ideal for someone with clear evidence of standout performance, whether that's a top academic background, success in a leading graduate scheme, or proven delivery in a high-growth or operationally complex business.
You're likely someone who brings structure, focus and calm to ambiguous problems. You move quickly while maintaining high standards. You influence without ego and build trust fast. You use data intelligently to drive action. You enjoy working closely with senior leaders. You have a bias to action, and you love being the person who gets things done. You want a steep learning curve and meaningful responsibility, and you work hard.
We're open to candidates from all geographies and industries. What matters is capability, pace and ambition.
Why join us A seat at the leadership table - work alongside the Managing Director of Crematoria and the executive team, to shape the future of the business.
High impact, high visibility - drive outcomes with significant autonomy and responsibility.
Limitless learning and growth - gain hands-on exposure to top-level strategy, operations, and leadership.
Work with the best - be part of a high-performing, ambitious team.
Annual salary of up to £100,000
Other benefits: £6,000 car allowance, 25 days holiday + bank holidays, 10% annual company bonus, performance bonus, 4x life assurance, pension scheme, private healthcare, and hybrid flexible working.
Equality, Diversity and Inclusion Statement
Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
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