Senior Salesforce Business Change Manager
Contract - 6 months
£600 - £700 per day (inside IR35)
Hybrid - London - 1 day per week onsite
We are seeking an experienced Business Change Manager to oversee all aspects of the Salesforce CRM Programme's change activities. You will need to plan, implement, and ensure the adoption of Salesforce (Public Sector Solutions) and the subsequent scaling of the platform.
Key Responsibilities:
* Use structured methodologies to lead and conduct all end-to-end change management activities for the Salesforce CRM Programmes.
* Lead the programme and business stakeholders through the key steps:
o To prepare, ensure the teams are ready for changes and that content and communications are created.
o Plan to ensure the approach, sub-plans, target benefits and metrics are agreed, stakeholders are identified, and roles are clear for adopting Salesforce and signing off on changes.
o Implementation - execute on the agreed change plan and sub-plans.
o Immersion/Adoption - ensure the changes in behaviours and workflows stick.
o Analysis/Review - encourage user feedback, review the effectiveness of the change.
* Identify and plan engagement with all Salesforce stakeholders and users, adopting a collaborative and feedback-driven approach.
* Assist with ensuring employee perspectives are reflected in the design of Salesforce enable processes and integration.
* Apply change management best practices, tools and techniques to ensure smooth adoption of Salesforce and related ways of working. This will include change impact assessments, readiness reviews, feedback sessions, communications, and training needs assessments.
* Identify and analyse change and adoption risks and issues, and prepare risk mitigation tactics, remediation plans, and track and report issues.
Key Skills & Experience:
* You will be a specialist change manager, applying all activities with minimal guidance.
* Experience of leading and delivering business change activities for digitally enabled programmes, specifically Salesforce implementations.