At Neptune, delivering a beautifully designed home is about more than great products - it's about making sure every order runs smoothly behind the scenes. We are looking for an Operations Support Supervisor to lead the rhythm of the Warehouse Support team - bringing clarity, structure and momentum to the day-to-day, while developing a capable, confident team around you. You'll set the standard, lead by example and ensure everything works as it should, quietly and effectively.
You'll oversee the operational Support function, ensuring systems, people and processes are aligned and performing. From supporting the use of our Warehouse Management System (WMS) to maintaining accurate inventory and producing meaningful reports, your work will underpin the smooth running of the wider operation.
Alongside this, you will:
1. Lead, support and manage the Operations Support team on a day-to-day basis
2. Train colleagues on the effective use of WMS and monitor its performance across the business
3. Coach and develop team members, identifying training needs and supporting growth
4. Liaise with IT to ensure systems integrate smoothly and function as intended
5. Assign and adapt workloads to meet daily demands, long-term goals and KPIs
6. Oversee inventory control processes, including cycle counts and stock accuracy
7. Work cross-functionally to resolve issues relating to inventory, shipp...