Overview
Become a Retail Sales Assistant at The Works. This is a mission to inspire reading, learning, creativity and play. You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return for more inspiration and products that satisfy their creative needs.
Some of our colleagues are BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products – that\'s encouraged and supported by us.
Perks and Benefits
* 💪 25% Colleague Discount - Plus exclusive Double Discount days
* 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
* 🏡 Family Friendly Leave - Enhanced maternity, paternity and adoption pay
* 🚀 Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers
* 🎓 Can-Do Academy - Training and development opportunities
* 💸 Wagestream - Early access to 50% of wages as you earn them
* 🏬 Share Scheme - Own a piece of The Works
* 💛 24/7 support for you and your family through Retail Trust Charity
* 🩺 Healthcare Cash Plan to support everyday healthcare costs
* 🥳 Additional benefits including long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving
Responsibilities
* Be the heartbeat of the store by greeting customers and guiding them to find products that satisfy their creative needs
* Provide outstanding customer service to help customers leave the store excited to explore and buy
* Support store operations and customer experience through active engagement with products and promotions
Keyholder Responsibilities
If you’re over 18, you’ll join as a keyholder and support the Store Management team by opening, closing and running the store when needed (holidays, days off, sickness, etc.). Training will be provided. You’ll receive an additional keyholding pay enhancement when holding keys. If you’re under 18, you won’t be able to perform keyholding duties yet, but training will be provided after your 18th birthday to enable you to earn the additional keyholding pay enhancement when on keyholder duties.
Qualifications
* Experience in retail or customer service is not explicitly required in this description; the emphasis is on passion for the brand, enthusiasm, and the ability to engage with customers
* Over 18 required to perform keyholding duties
Our Purpose and Values
To inspire reading, learning, creativity and play — making lives more fulfilled. We are Crafty, Caring, and Can-do. We listen. We care.
Inclusion and Accessibility
We promote diversity, inclusion, and reasonable adjustments. Our roles are open to all, including under-represented groups. If you need reasonable adjustments for an interview, let us know in your application and we\'ll help.
Location and Application
Cambridge, England, United Kingdom; Croydon, England, United Kingdom. Sign in to set job alerts for “Keyholder” roles. This posting reflects roles in multiple locations; applications may be considered for available opportunities.
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