Job Description
Position: Assistant Head of Property Management
Location: Jesmond, NE2
Employment Type: Full-time
Salary: £37,000 per annum with Quarterly bonus
About Pat Robson & Co.
Established in 1998, Pat Robson & Co. are a market leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. We pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards. We have a rare and exciting opportunity as we are now seeking a highly experienced and motivated Assistant Head of Property Management to support our Property Management Department.
The Role
Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.
Key Responsibilities Include:
1. Acting as the first point of contact for all team escalations and HR-related queries
2. Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
3. Overseeing daily operations in partne...