Overview
Customer Experience Team Member
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. We aim to create memorable experiences so that customers want to return again and again.
Role summary
As part of our Customer Experience Team you’ll be the charismatic and welcoming face of the company, offering the highest standards of customer service and care. You’ll help us meet our financial targets by selling products and packages on the night, from traditional programmes and ice creams to cocktails in our luxury bars. The role is full of variety, fun and challenge, and involves working in one of our unique venues with an ever-changing programme of events.
Responsibilities
* Provide excellent customer service and care to guests.
* Sell products and packages on the night to help meet financial targets (e.g., programmes, ice creams, cocktails).
* Support a range of tasks as part of a friendly, ambitious team in a venue with a dynamic events schedule.
Requirements & inclusivity
* Age 18+ for this position.
* Experience from within the entertainment sector is not essential; applications from a wide range of backgrounds are encouraged, including those currently under-represented in the industry.
* We are a Disability Confident Committed Employer and will offer interview opportunities to eligible disabled candidates who meet the essential criteria.
About Sunderland Empire
Affectionately referred to as the ‘West End of the North East,’ Sunderland Empire has a 117-year history as a beacon of entertainment. The Grade 2 listed theatre attracts over 300,000 visitors annually to productions including West End musicals, concerts, comedy, ballet, and opera. With a capacity of 2000, it is the largest seated theatre between Edinburgh and Manchester.
Benefits
* myStrength Mental Wellbeing App
* WeCare Support Services
* Theatre Tickets (Subject to Availability)
* ATG+ Card
* Staff Discounts
* Pension
* Access to ToothFairy – Dental access and guidance from home
How to apply
Interested? Please click on the link to view our full Job Description.
We are a Disability Confident Committed Employer and strive to provide a stage for everyone. If you’d like to discuss accessibility prior to applying, review our job description for contact details to request a confidential discussion. We are proud to be an equal opportunity employer and foster an inclusive culture. Find out more about us and our values at https://careers.atgentertainment.com/
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