Overview
We are seeking a dynamic and forward-thinking Manager to lead and drive improvements in outpatient performance for the central outpatient service at York and Scarborough Teaching Hospitals Trust. This is a pivotal role focused on enhancing patient experience, streamlining processes, and delivering measurable performance results across outpatient services. You will oversee the day-to-day running of the clinic management team at both York and Scarborough Hospitals (7WTE) and be part of the senior leadership team for the Outpatient Services Department. The role is site based at York Hospital and you will be required to have onsite presence at Scarborough Hospital at least once per week. Being site based means that the post holder will be close to the teams, develop effective relationships and be able to provide visible leadership and support.
Responsibilities
* Analyse outpatient performance and identify areas for improvement based on Key performance criteria
* Develop and implement strategies to reduce waiting times and improve patient flow
* Work collaboratively with clinical and administrative teams to optimise service delivery
* Monitor and report on key performance indicators, ensuring targets are met and exceeded
* Champion patient-centred care and foster a culture of continuous improvement
* Manage resources efficiently and support staff development
* The outpatient services team comprises 80 WTE and is based on 6 sites across the area. The central admin team undertakes all admin processes to support patients being referred into hospital, added to outpatient waiting lists, and booked into the correct services following clinical triage. The Operational Service Manager directly manages the outpatient teams. The Delivery Manager will manage the clinic management team and focus on performance improvement, and work in collaboration with the operational manager to ensure proactive actions are taken to support performance improvement.
Requirements
* Proven management experience within the NHS or a similar environment
* Strong leadership and interpersonal skills
* Demonstrable track record of improving service performance
* Excellent analytical and problem-solving abilities
* Ability to motivate and inspire multidisciplinary teams
* Commitment to upholding NHS values and delivering high standards of care
Benefits
* Access to the NHS Pension Scheme, with generous benefits upon retirement, plus a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues 24/7 from the Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* Learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance
* Free, confidential counselling and wellbeing support service for all employees (EAP) 24/7
* Relocation package up to 30% of salary (capped at £18k) to support relocation for hard-to-fill positions
* Relocation discussions available with the recruiting manager at interview
Other information
* York and Scarborough Teaching Hospitals NHS Foundation Trust is located in a region with national parks, coastline, and York city; services cover approximately 800,000 people across multiple sites
* Annual turnover approaching £0.5bn; about 10,000 staff
* Sponsorship: check eligibility under the UKVI points-based system online; not all jobs are eligible for sponsorship
Equality, DBS and Policies
* DBS checks: cost charged for new employees where role requires it (£27.38 standard, £55.38 enhanced); volunteers and bank staff are not charged
* Disclosure and Barring Service offers a sensitive applications route for transgender applicants to have certain gender/name details withheld on the DBS certificate; contact details provided
* Use of Artificial Intelligence: selection processes are designed to ensure candidates have the right skills and values; acknowledgement required before submitting application
* Agile and Flexible Working: policy allows flexible working requests from day one; discuss requirements with the recruiting manager
* Flexible working requests and other accommodations may be considered from the start of employment
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