Overview
Direct message the job poster from SS&C Technologies
About SS&C Technologies
SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Why You Will Love It Here
* Flexibility: Hybrid Work Model
* Your Future: Professional Development Reimbursement including access to SS&C University
* Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
* Training: Hands-On, Team-Customised throughout your career
What You Will Get To Do
In this position you will be tasked with performing the following duties:
* Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
* Handling complaints in line with area guidelines
* Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld
* Contacts customers by telephone, fax, e-mail or letter to resolve queries/obtain information
* Deals with customer data ethically and in accordance with FCA requirements
* Checks the work of others where appropriate to ensure that standards of accuracy, clarity and financial integrity are maintained, and that TCF principles are upheld
* Provides informal guidance and/or training for colleagues as required
* Supports and takes an active role in service improvement/process improvement initiatives or projects as required
* Keeps own knowledge of processes, products and appropriate regulation up to date
* To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
What You Will Bring
* To be quality driven, aiming for 100% accuracy and timeliness of delivery
* To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
* To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
* To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
* To communicate and promote the values which reinforce and support a consistent quality culture
* Strong customer focus with a commitment to delivering excellent service
* Ability to follow detailed work instructions and perform effectively both under supervision and autonomously
* A proven team player with strong collaboration skills
* High attention to detail and a genuine interest in working with data
* Excellent computer literacy, with proficiency in Microsoft Word and Excel
* Strong organisation and time management skills, with the ability to prioritise tasks effectively
* Demonstrated analytical, problem-solving, and decision-making abilities
* Effective communication and mathematical reasoning skills
* Financial Service experience s is preferred but not essential
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Customer Service
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