This range is provided by Certain Advantage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Certain Advantage
Principal Consultant/ Recruitment/ Business Support/ Call Centre Specialist/Sales and Service Specialist/ North West based/Certain Advantage part of…
Customer Support Engineer
Certain Advantage is hiring for a Customer Support Engineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented Customer Support Engineer to join their fast-paced and collaborative Customer Support Team.
The Role:
As a primary liaison between our clients’ customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business.
Key Responsibilities:
* Provide prompt and accurate first-line technical support for external customers and internal regional offices
* Handle a variety of queries, including system faults, integration issues, logistics, deployments, warranty claims, training needs, and parts orders.
* Escalate complex technical issues to second-line engineering specialists and ensure consistent communication with stakeholders until resolution.
* Maintain thorough and accurate records in the CRM system
* Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams.
* Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides.
* Participate in the on-call rota to provide out-of-hours technical support as needed.
* Promote best practices in health, safety, and continuous improvement
Shifts between 8am-5pm Monday to Friday. This is a hybrid-based role (once trained 3 days in the office and 2 days from home, with free on-site parking.
The individual
We’re looking for people who have:
* Proven experience delivering first-line technical support with a strong focus on understanding and meeting customer requirements.
* Background in the installation, commissioning, servicing, and repair of technical equipment, particularly in environments where integration with other systems is required.
* HNC/HND in Electrical or Electronic Engineering (or equivalent qualification).
* Skilled in diagnosing faults across hardware and software components in complex systems.
* Confident in using CRM systems for logging support cases and tracking resolution progress.
* Working knowledge and application of safe working practices, with a strong commitment to health and safety procedures and systems.
* Proficient in using laptops and IT systems for data collection, analysis, and operational tasks.
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Customer Service
Referrals increase your chances of interviewing at Certain Advantage by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.
Reading, England, United Kingdom 6 months ago
Winnersh, England, United Kingdom 3 weeks ago
Farnborough, England, United Kingdom 4 months ago
Reading, England, United Kingdom 6 months ago
Maidenhead, England, United Kingdom 2 days ago
Yateley, England, United Kingdom 2 hours ago
Wokingham, England, United Kingdom 3 weeks ago
Egham, England, United Kingdom 2 weeks ago
Technical Support Engineer (Field Based)
Weybridge, England, United Kingdom 3 weeks ago
Key Accounts - Contact Centre as a Service Support Engineer
High Wycombe, England, United Kingdom 1 week ago
Feltham, England, United Kingdom 1 week ago
Uxbridge, England, United Kingdom 2 weeks ago
Key Accounts - Contact Centre as a Service Support Engineer
Reading, England, United Kingdom 1 day ago
Reading, England, United Kingdom 3 days ago
Fleet, England, United Kingdom 1 month ago
Wokingham, England, United Kingdom 2 weeks ago
Loudwater, England, United Kingdom 1 week ago
Bracknell, England, United Kingdom 1 day ago
Farnborough, England, United Kingdom 2 weeks ago
Customer Experience / Technical Support Engineer
High Wycombe, England, United Kingdom 3 months ago
Slough, England, United Kingdom 1 month ago
Kingsclere, England, United Kingdom 1 day ago
Technical Support & pre-Sales Engineer UK .
Reading, England, United Kingdom 1 month ago
High Wycombe, England, United Kingdom £35,000.00-£50,000.00 3 weeks ago
Chertsey, England, United Kingdom 1 week ago
Technical Support Engineer - L1 - Carbon60
Hayes, England, United Kingdom 2 weeks ago
Bracknell, England, United Kingdom 2 weeks ago
Senior Technical Support Engineer (One weekend shift rotation each month)
Staines-Upon-Thames, England, United Kingdom 1 week ago
Slough, England, United Kingdom 8 minutes ago
Senior Technical Support Engineer - Performance
Staines-Upon-Thames, England, United Kingdom 6 days ago
3rd Line Shared Service Support Engineer (SD-WAN)
Bracknell, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr