Job summary
Receive, assist and directpatients in accessing the appropriate service or healthcare professional in acourteous, efficient and effective way.
Provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone.
Main duties of the job
In this role, youll be the first point of contact for patients, managing appointments and enquiries with warmth and efficiency. Youll handle patient records with the utmost confidentiality and ensure that all information is treated with care and discretion. Safeguarding is also a vital part of your responsibilities, helping to create a safe and supportive environment for all patients. Your role is key in maintaining trust and ensuring the smooth, secure running of the practice.
About us
Our practice is a thriving, patient-centred organisation serving a community of over 10,000 patients. We are led by six dedicated partners and supported by salaried doctors, alongside a skilled Practice Business Manager and Deputy Manager. Our clinical team includes Advanced Clinical Practitioners, Nurses, and Healthcare Assistants, all working closely with a friendly and professional team of reception administrators. We pride ourselves on fostering a welcoming and supportive atmosphere where teamwork and respect are at the heart of everything we do.
Were committed to delivering high-quality care with a strong work ethic, valuing each members contribution and encouraging continuous learning and development. Joining us means becoming part of a community that truly cares not only about our patients but about your growth and wellbeing too. We offer a supportive environment where your skills will be valued and your career can flourish.
Job description
Job responsibilities
Front Desk/s and General Duties
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Book appointments and telephone consultations as necessary
Receive patients at the Reception Desk during surgery hours and send patients down to appropriate clinician
Dealing with emergences as they arise (eg. Arranging ambulances)
Signing in all visitors to the practice
Hand out repeat prescriptions and sick notes and any other paperwork as necessary
Deal with requests for interpreters
Handing out new patient registration pack to newly registering patients
Answering internal telephone calls
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
Chaperone duties
Adhere to all practice policies and procedures
Clearing your work area when you have finish
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager
Visit Desk
Deal with requests for visits and obtain all relevant information
Print off the necessary paperwork for each visit request
Distribute the visits equally amongst the Doctors
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Admin Duties
Receive and make telephone calls as required.
Book appointments and telephone consultations for Emis Tasks and Docman Workflow as requested by the Doctors
Open incoming mail and distribute as appropriate
Scan all hospital letters, results and any other correspondence as necessary into patient records
Dealing with EDTs
Updating patient contact details
Adhere to all practice policies and procedures
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager
Daily checking ofmail box
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:
Identifying the risk involved in work activities and undertaking such activities in a way that managed those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, to include:
Participating in an annual individual appraisal
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
NB It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the Practice. The Partners reserve the right to redistribute duties and functions among members of staff from time to time.
Job description Job responsibilities
Front Desk/s and General Duties
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Book appointments and telephone consultations as necessary
Receive patients at the Reception Desk during surgery hours and send patients down to appropriate clinician
Dealing with emergences as they arise (eg. Arranging ambulances)
Signing in all visitors to the practice
Hand out repeat prescriptions and sick notes and any other paperwork as necessary
Deal with requests for interpreters
Handing out new patient registration pack to newly registering patients
Answering internal telephone calls
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
Chaperone duties
Adhere to all practice policies and procedures
Clearing your work area when you have finish
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager
Visit Desk
Deal with requests for visits and obtain all relevant information
Print off the necessary paperwork for each visit request
Distribute the visits equally amongst the Doctors
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Admin Duties
Receive and make telephone calls as required.
Book appointments and telephone consultations for Emis Tasks and Docman Workflow as requested by the Doctors
Open incoming mail and distribute as appropriate
Scan all hospital letters, results and any other correspondence as necessary into patient records
Dealing with EDTs
Updating patient contact details
Adhere to all practice policies and procedures
Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager
Daily checking ofmail box
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:
Identifying the risk involved in work activities and undertaking such activities in a way that managed those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, to include:
Participating in an annual individual appraisal
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
NB It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the Practice. The Partners reserve the right to redistribute duties and functions among members of staff from time to time.
Person Specification
Experience
Desirable
Experience of working in primary care Experience of working in a GP practice
Person Specification Experience
Desirable
Experience of working in primary care Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Castleton Health Centre Address
Castleton Health Centre
2 Elizabeth Street
Rochdale
Lancashire
OL11 3HY
Employer's website