Job overview
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
We are excited to announce the opening of our state-of-the-art Orthopaedic Centre in Winchester, scheduled for September 2025. This new facility is a testament to our Trust’s ongoing commitment to enhancing healthcare services in the region and working collaboratively with orthopaedic services across Hampshire and Isle of Wight to serve patients across our communities.
As the Specialty Administrator within the Hampshire Orthopaedic Centre you will strive for excellence in supporting patients through their care pathway.
The role will flex dependent on the needs of the service providing a balance of theatre booking and scheduling, general administration, data upload, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional Standards
The post holder will also be required to support the Specialty Co-ordinators and wider clerical team within the service and deputise for the Specialty Co-ordinators as and when required.
You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care.
You will be based at Royal Hampshire County Hospital
Main duties of the job
1. Managing the booking of theatre lists and admissions in line mandatory patient waiting time targets as outlined in NHS Constitutional Standards and as per coordinators instructions.
2. To receive internal and external telephone enquiries courteously and efficiently from patients, relatives, various hospital departments, GPs and other healthcare professionals, ensuring that accurate records of relevant conversations are kept, and the appropriate action is taken, relating to appointments, admissions and meetings. This will require significant tact and diplomacy especially with distressed patients. This also needs to be in a timely manner in line with Net call Trust Key Performance Indicators (KPIs).
3. Arrange hospital transport/interpreters and other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.
4. Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients’ needs are met, escalating within agreed protocols as required.
5. To support National Joint Registry mandatory data entries.
6. Ensure patient information is up to date and correct on the Trusts patient information systems and ensure patient confidentiality is maintained at all times.
7. Work closely with administrative teams with base Trusts for the Hampshire Orthopaedic Centre to ensure theatres are booked appropriately and per policy.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Person specification
Training & Qualifications
Essential criteria
8. Good standard of basic education with GCSE English Language or comparable relevant work experience
9. NVQ Level 3 or equivalent experience as below
Desirable criteria
10. ECDL, other information technology/word processing qualifications
Experience & Knowledge
Essential criteria
11. Experience of working with IT systems e.g. Word/Excel/Access/ PowerPoint
12. Experience of being in a busy environment
13. Experience of adhering to targets
14. Experience of organising own work
Desirable criteria
15. Experience of working in an NHS environment or public sector
16. Knowledge of Medical Terminology
Skills & Ability
Essential criteria
17. Good verbal and written communication skills including excellent telephone manner
18. Problem solving skills and using own initiative
19. Experience of a variety of computer systems; including data entry, word processing, data analysis
20. Excellent Interpersonal skills allowing effective communication between all internal and external customers
21. Ability to work to tight deadlines and stay calm under pressure
22. Ability to analyse complex situations and make appropriate decisions
Desirable criteria
23. Experience of using NHS IT systemsExperience of working within a health care system or general practice.
Essential
Essential criteria
24. •IT literate: Experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer and PowerPoint.
Other Specific Requirements
Essential criteria
25. Reliable
26. Diplomatic and sensitive to others
27. Pro-active and resourceful
28. Flexible to meet the needs of the service.
Desirable criteria
29. Cross site working may be required
30. Occasional flexibility in working hours maybe required