AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future‑ready workplaces. We help organisations adapt, grow, and thrive in an ever‑evolving world by building, shaping, and optimising diverse talent strategies.
Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.
Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers. The bank’s expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS is looking for a Project Manager for an initial 3 month contract, with potential for it to be extended to 6-9 months. The role is based in either Manchester or Edinburgh with 1 day per week on‑site.
Purpose of the role
This role sits within the bank’s Cash & Self Service Transformation team and will focus on supporting operational change initiatives across cash handling and operational delivery environments. The successful candidate will work closely with operational teams to design and implement improvements to processes, operating models, and day‑to‑day delivery activities. This is a hands‑on role requiring someone who is confident building strong interpersonal relationships, embedding themselves within operational environments, and driving change through to delivery in a practical and collaborative way.
What you’ll do
* Supporting the implementation of operational change initiatives across cash and self‑service environments.
* Working closely with operational teams and stakeholders to build strong working relationships and gain buy‑in for change activities.
* Helping to design and embed target operating model improvements within operational teams.
* Coordinating project activities, timelines, risks, issues, and dependencies to support successful delivery.
* Facilitating workshops and discussions with operational stakeholders to understand challenges and identify practical solutions.
* Driving delivery activity through to implementation, ensuring operational teams are supported throughout the process.
* Producing and maintaining project documentation, status updates, and governance artefacts where required.
* Collaborating with SMEs, change teams and wider business stakeholders to ensure smooth implementation of operational improvements.
The Skills you'll need
* Previous experience working in operational project management, operational change, or implementation‑focused roles.
* Strong interpersonal and stakeholder management skills, with the ability to quickly build rapport with operational teams.
* Experience supporting operating model implementation or operational process improvement initiatives.
* Comfortable working in hands‑on operational environments and engaging directly with front‑line teams.
* Strong organisational skills with the ability to manage multiple activities and priorities simultaneously.
* Financial services experience is preferred, although candidates from other operationally focused environments will also be considered.
* Excellent communication skills with the ability to simplify complex issues for different audiences.
Next steps
This client will only accept workers operating via an Umbrella engagement model.
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