Customer Support Representative (Field:Based)
Reading (must live within 1 hour)
GBP 37,000 per annum + excellent bonus and commission (guaranteed bonus for first 6 months)
Field:based role : 3 days per week on the road
We are working on behalf of a well:established and growing organisation within the heavy equipment sector to recruit a Customer Support Representative. This is a fantastic opportunity for a commercially minded, customer:focused individual to join a dynamic aftersales team and play a key role in driving service and parts growth across a regional territory.
This is a field:based role, ideal for someone who enjoys being out with customers, building relationships, and identifying new business opportunities.
The Role As a Customer Support Representative, you will be responsible for maximising aftersales revenue while ensuring outstanding customer satisfaction. You'll act as a trusted advisor to customers, promoting service solutions, parts, and digital offerings while identifying new opportunities for growth.
Key Responsibilities:
Sales Growth and Customer Satisfaction:
: Drive aftersales revenue by identifying customer needs and offering tailored solutions
: Build strong, long:lasting customer relationships through proactive engagement
: Promote a positive health and safety culture at all times
Aftersales Business Development:
: Identify and secure new business opportunities within your region
: Follow up on leads and convert them into sales
: Promote genuine parts, lubricants, and consumables
Sales Reporting and Market Insight:
: Maintain accurate records of sales activity and customer interactions
: Provide regular performance updates to senior stakeholders
: Monitor and report on competitor activity and market trends
Technical Inspections and Quotations:
: Carry out on:site machine inspections
: Produce quotations using internal systems
Customer Engagement:
: Support delivery and handover of new equipment
: Provide customer training and familiarisation
Service and Digital Solutions
: Promote service agreements, extended warranties, and maintenance packages
: Support digital platforms and fleet management tools
Operational Support
: Assist regional service and parts operations
: Provide cover for management when required
About You:
: Full UK driving licence
: Minimum 2 years' experience in a similar role (ideally within OEM/heavy equipment)
: Strong organisational and time management skills
: Excellent communication and relationship:building ability
: Confident using IT systems including Microsoft Office
: Proactive, self:motivated, and able to manage a busy workload
: Experience working with heavy machinery (e.g. excavators, loaders, diesel engines)
: Technical qualifications or background in plant equipment
What's on Offer:
: Competitive salary of GBP 37,000
: Excellent bonus and commission structure
: Guaranteed bonus for your first 6 months
: Field:based flexibility with autonomy in your role
: Opportunity to join a growing and supportive team
Please apply if you would like to hear more or email CV directly.