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City
Leeds
State/Province
Massachusetts
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Wednesday, July 23, 2025
Working time
Full-time
Ref#
20036140
Job Level
Job Type
Experience Level
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Salary Range
Minimum: $28,560
Maximum: $57,120
The salary range above reflects the local currency and is annualized. Actual salaries vary based on factors including location, market, education, experience, and skills. This range is part of Xerox’s total compensation package, which includes benefits. For details, visit Xerox Careers. If not reviewing on Xerox Careers, the posting’s validity cannot be guaranteed. For internal postings, visit Xerox Careers.
Description & Requirements
About Xerox Holdings Corporation
For over 100 years, Xerox has redefined the workplace experience through innovation in office and production print technology, software, and services, supporting the hybrid workplace. Our solutions drive success for clients worldwide. Learn more at www.xerox.com.
Purpose
The Printer Operator leads and executes advanced print, mail, and document services at client sites, supporting complex digital production, quality assurance, customer engagement, and reporting, serving as a key contact for clients and internal teams.
Primary Responsibilities
* Operate and troubleshoot high-volume and digital printing equipment and finishing tools.
* Coordinate and execute advanced mailroom tasks including sorting, tracking, and distribution.
* Serve as primary contact for customer requests, job intake, and status updates.
* Perform advanced file handling (format conversion, data merging, scanning, archiving).
* Maintain inventory, conduct meter reads, and ensure billing accuracy.
* Train and support junior team members or cover for other sites during absences.
* Participate in workflow optimization and continuous improvement initiatives.
* Ensure adherence to SLAs, security policies, and safety standards.
Skills and Qualifications
* Proficiency in Microsoft Office, print production software, and scanning tools.
* Equipment troubleshooting and escalation skills.
* Excellent organizational, communication, and multitasking skills.
* Attention to detail with the ability to meet deadlines and quality standards.
* Ability to lift up to 50 lbs and stand/walk for extended periods.
* Valid driver’s license and ability to travel between sites (if applicable).
Education and Experience
* High School Diploma or equivalent; technical training preferred.
* 1–3 years in customer-facing print/mail production or service delivery.
* Experience with workflow improvement and digital systems is a plus.
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