Salary: £40,000 - 45,000 per year Requirements: Significant experience in a business IT support environment Strong knowledge of Windows 11 Strong knowledge of Windows Server 2019 / 2022 Strong knowledge of Active Directory administration Excellent customer service and troubleshooting skills Experience working with IT ticketing systems (ITIL-based) Strong time management and attention to detail Ability to work independently and as part of a team VMware and/or Hyper-V virtualization experience (desirable) SCCM-based PC deployment experience (desirable) IT security awareness (AV, phishing, spam protection) (desirable) Responsibilities: Lead the UK & Ireland IT support team and daily operations Provide second-line desktop, server, and Microsoft 365 support Manage incidents and service requests via the Global Helpdesk Ensure high service levels and customer satisfaction Support Windows 11, Windows Server, AD, and Teams telephony Travel regularly to UK & Ireland offices (occasional Europe) Technologies: Active Directory Hyper-V Support ITIL Microsoft 365 Security VMware Windows Office 365 More: We are a logistics client seeking an IT Support Team Leader to manage and support IT services across the UK & Ireland. This is a hands-on leadership role that combines people management with second-line technical support in a fast-paced business environment. Your expertise will support over 500 users across multiple locations, ensuring excellent service availability during core business hours. Our competitive salary ranges from £40K to £45K, and the position is based in Liverpool with one day remote work. last updated 21 week of 2026