ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the role
We have a new opportunity for a Repairs Surveyor to join the Guinness Property team. As a Repairs Surveyor, you will conduct property surveys and inspections, overseeing subcontracted repairs to ensure they meet Guinness standards and timelines. This field-based role involves traveling across Milton Keynes, Aylesbury, Essex, and surrounding areas.
Reporting to the Complex Repairs Manager, you will perform surveys, including Damp, Mould, and Condensation inspections. You will diagnose complex faults, inspect works, and support Guinness Property to ensure high-quality repairs are delivered on budget, on time, safely, and to a high standard. You will also maintain customer satisfaction KPIs and ensure value for money through effective procurement and management of repairs.
What we're looking for
We are a customer-focused organisation, valuing both our actions and approach. As an experienced and knowledgeable Repairs Surveyor, you will possess excellent customer service skills and the ability to work independently to assess and enhance property standards. You will also be able to demonstrate the below essential skills and experience:
Excellent level of knowledge of building construction standards and legislation, and an ability to diagnose and specify remedies to building defects.
Experience in undertaking assessments in line with the Housing Health & Safety Rating System.
Understanding of responsive repairs, voids work and planned and cyclical repairs requirements.
Ability to be proactive and work on own initiative, with limited supervision.
Experience in managing contractors.
Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face-to-face, or by telephone.
Good IT skills and knowledge of Microsoft Office, housing, and property management systems.
Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
Full Driving Licence.
Essential Qualifications:
Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
Evidence of continuous professional development.
Desirable Qualifications:
Level 4 VRQ Certificate in Managing Damp, Mould, and Customer Care in Housing.
RICS (Building Surveying) or MCIOB membership.
What we can offer you
Salary £45,818 per annum full time, 39 hours per week Monday to Friday.
Company vehicle - for work use only
35 days annual leave (including bank holidays) plus the option to buy and sell 5 days.
A generous contributory pension of up to 9% matching contributions
Life Assurance 3 x salary
Health care cashback plan
Ongoing learning & career development opportunities
Payment toward professional subscriptions
Discounts portal to save money on various products and services.
How do I apply?
If you're interested in joining us and would like to apply for this role, we would love to hear from you! The first step is hitting the ‘apply' button and submitting your application online by uploading your CV. Interviews will take place in person in Milton Keynes from Tuesday 20 th May 2025.
If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
Benefits
• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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