About the Role
Ferrari Swindon have a fantastic opportunity to appoint a confident, well-presented Receptionist. You will be the face of our dealership responsible for creating a welcoming and memorable experience for every customer. Your primary focus will be on delivering outstanding customer service, adhering to Ferrari standards, and ensuring every visitor enjoys a seamless and delightful customer journey.
First impressions count, so a warm cheerful demeanour with a flexible can-do attitude is essential. You will be able to proactively manage our customers’ expectations as well as meeting their needs throughout their visit and over the phone swiftly building genuine rapport along the way.
Working as a Receptionist in the car industry is an exciting fast-paced job where no two days are the same. We welcome a variety of customers into our business, all with differing expectations and requests. One person might only be in the showroom for 10 minutes, while others may want to enjoy our snug to work for the day.
Please note, this is a full-time position (40 hours per week).
Job Opportunity
* Act as the first point of contact for all visitors and callers, delivering a warm, professional welcome in line with the Ferrari brand.
* Direct customers appropriately and support both sales and aftersales teams to ensure a smooth and efficient customer journey.
* Handle enquiries confidently, providing accurate information and clear communication at all times.
* Maintain a pristine showroom environment, ensuring displays and communal areas reflect Ferrari standards.
* Provide exceptional hospitality, including refreshments and a comfortable waiting area, to enhance the customer experience.
* Support customer events as needed, assisting with planning and coordination.
* Carry out basic administrative tasks, such as managing correspondence.
* Uphold a polished appearance, strong communication skills, and a proactive approach to customer service.
Essential Skills
* Experience of working in a customer facing role for at least one year
* Confident, professional, smart in appearance
* Basic IT and computer systems experience would be beneficial to this role.
If you are excited by this role and the prospect of joining the welcoming and successful team at Ferrari Swindon, please send us your CV and Cover Letter today.
Please note, we advise an early application as we anticipate a large response to this vacancy. We may have to withdraw the advert early if we receive enough suitable applications before the closing date. You will be asked to complete application questions in relation to this role as the first steps of the application process.
Benefits
* Private Medical Insurance
* Health cash plan – Claim back medical costs
* Rewards platform – Gym & high street discounts
* 25 Days Holiday (plus Bank Holidays)
* Contributory Pension Scheme
* Regular Pay Reviews
* Life Assurance
* Servicing, Parts and Accessories Discounts
* Employee Assistance Programme
* Staff Referral Scheme
* Learning and Development
* Enhanced Family Leave
* Volunteering Opportunities
* Onsite Parking