Job Description
Job reference 333051
Level 2 Tech Support - Hybrid
Salary: 25,721 plus 22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Hybrid - Weekend rota'd shifts
Royal Mail is expanding its parcel locker network to provide customers with more convenient delivery and collection options. To support this growth, we’re looking for a Level-2 Support Administrator who will play a key role in ensuring our lockers operate smoothly and efficiently.
This is an opportunity to join a team at the heart of Royal Mail’s innovation, working with internal teams and external partners to resolve technical issues and deliver excellent customer experiences.
About The Role
1. Respond to parcel locker faults proactively and reactively using provided software (MINT).
2. Perform basic remote troubleshooting to resolve locker issues quickly.
3. Liaise with internal teams and external tech providers to diagnose and resolve software problems.
4. Coordinate and administer 3rd-party visits for physical repairs and maintenance.
5. Handle phone inquiries redirected by Customer Care and Operations teams.
6. Manage locker-related administration tasks using Excel and JIRA.
7. Provide feedback for process improvement...