Job summary
Would you like to be part of a small team striving to make a difference and improve care for our patients? Are you looking for a new challenge, enjoy variety in your work and can cope with fast-paced, multi-tasking environment?
The Learning from Deaths team within the Shrewsbury and Telford Hospital NHS Trust are looking to recruit a full-time, enthusiastic and highly motivated Administrator who will be able to work flexibly, providing administrative and clerical support to the team.
The successful applicant will be the first point of contact for queries from clinicians, the Medical Examiner Service and other key stakeholders from across the Trust and outside of the organisation and therefore will be required to demonstrate strong communication skills with a clear, confident telephone manner. Utilising secretarial and administrative experience and skills to support the wider learning from deaths agenda, the post holder will have a keen eye for detail and enjoy the challenge of a varied workload.
If you would like to find out more about this exciting opportunity, please contact the team for an informal chat.
Main duties of the job
The post holder will work directly with the Corporate Learning from Deaths team to maintain oversight of all the deaths that occur within the Trust, seeking to support the early identification of learning opportunities to improve care for our living patients.
They will also be involved with workforce administration within the immediate team, contribute to relevant project work including relating to quality and service improvement, and have responsibility for the management of relevant stock within the department.
About us
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.
The Corporate Learning from Deaths team is a small multi-disciplinary team team consisting of clinical, admin, and medical personnel, all striving to improve care for our living patients and supporting teams across the organisation to learn from the care provided to those who have died. Each person within the team has a key role to play and is encouraged to develop within a team environment that actively encourages professional growth and development. Flexible working is considered important to staff wellbeing and morale.
Job description
Job responsibilities
Applicants are advised to refer to the attached job description for further details and contact the team to arrange an informal chat to discuss the role.
Person Specification
Education and Qualifications
Essential
1. NVQ 3 or equivalent qualification or experience
2. Proficient in Microsoft Office, Excel and PowerPoint, particularly Word and Excel
3. Knowledge of secretarial and administrative procedures and systems, the majority of which are non-routine, acquired through training and experience to Vocational Level 3 or equivalent.
4. Evidence of Continuing Development
Desirable
5. Maths and English GCSE
6. Knowledge of specialist functional/medical/legal terms, organisational policies and procedures and knowledge and experience to deal with non-routine issues such as problem solving
Experience
Essential
7. Evidence of previous role where attention to detail was key
8. Evidence of experience of producing high quality reports
9. Evidence of achievement of challenging deadlines whilst maintaining quality standards.
10. Experience in organising meetings
11. Experience of reviewing and developing administrative processes and procedures
12. Experience of working in a complex changing environment and the ability to prioritise.
Desirable
13. Experience working within the NHS
Skills, Ability and Knowledge
Essential
14. Excellent written skills to produce formal, informal, and technical documents/material to meet delivery needs.
15. Able to priorities and manage own workload, seeking guidance from manager when necessary
16. Excellent general office administrative skills
17. Comfortable with demanding workloads and competing priorities
18. Ability to work effectively under pressure to meet deadlines
Personal Qualities
Essential
19. Excellent inter-personal and communication skills and good listening skills.
20. Enthusiasm, ability to work independently and within a team
21. To be an effective communicator demonstrating routinely good use of written, verbal or email communications and management of those communications.
22. Communicate complex information that may require tact and diplomacy. Communicate complex and sensitive information
23. Excellent organisational and interpersonal skills.
24. Proven ability of working in a team environment and delivering team objectives
25. Proactive and self-motivated
26. Strong sense of commitment to openness, honesty, and integrity.