My client sits within a well-established global insurance group recognised for its independence, strong values and client-focused approach. Their structure enables them to operate with agility and always prioritise what is right for their clients.
As part of this growth, my client is further developing its North American Binding Authority division, investing in both broking and operational support. The Client Services team is now looking for experienced professionals at all levels who can bring binding authority expertise, collaborate effectively, and help shape the future of this key area of the business.
The Role
You will lead a team supporting Binding Authority business across Broker Support, Claims, Pro Rata and Non-Proportional accounts. You’ll drive service standards, oversee operational delivery, manage workflows and ensure all client activity is handled accurately, efficiently and in line with regulatory requirements.
Key Responsibilities
* Lead and support a multi-discipline client services team
* Oversee processing of premiums, claims, accounts and related tasks
* Monitor service standards, identify improvements and resolve issues
* Build strong relationships with internal teams and external clients
* Ensure accurate revenue handling, payment cycles and documentation
* Support projects, performance reviews and team development
About You
* Strong Binding Authority and reinsurance experience
* Background in Client Services with leadership or supervisory exposure
* Confident problem solver with excellent attention to detail
* Able to analyse financial data and manage deadlines
* Clear communicator who builds trust with clients and colleagues