Job Description
Security Service Engineer
London
We’re looking for an experienced Service Engineer to support and maintain critical smart building and electronic security systems across our client portfolio.
This is a field-based, hands-on role focused on keeping systems running reliably through a mix of reactive support and scheduled maintenance.
What you’ll be doing:
* Responding to service calls and planned maintenance tasks across multiple client sites
* Fault-finding, repairing, and maintaining CCTV, access control, and IP-based networked systems
* Supporting smart building and integrated technology environments, including BMS-connected systems
* Working directly with client site teams, IT departments, and security personnel
* Coordinating with manufacturers, suppliers, and third-party support for technical resolution and parts
* Using remote diagnostics tools and portals to identify and resolve issues efficiently
* Producing clear service reports and maintaining accurate maintenance records
* Supporting SLA delivery and contributing to a high standard of customer service
* Taking part in an on-call rota when required
What we’re looking for:
Essential
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