The Company
We are recruiting on behalf of a growing third-party logistics business that specialises in warehousing, distribution, and supply chain solutions across the UK. Due to continued growth, they are looking to appoint an experienced Account Manager to support and manage a portfolio of key customer accounts.
This is a fast-paced role suited to somebody with strong customer service, administration, and operational coordination experience within logistics, transport, warehousing, or supply chain environments.
The Role
As an Account Manager, you will act as the main point of contact for multiple client accounts, ensuring customer expectations are met while maintaining excellent service levels across warehouse and transport operations.
You will work closely with internal departments including warehouse, transport, planning, and customer service teams to ensure smooth day-to-day operations and proactive communication with customers.
A large part of the role will involve using Excel daily to manage data, reporting, KPI tracking, stock information, and customer reporting.
Key Responsibilities
* Manage multiple customer accounts within a busy 3PL environment
* Build and maintain strong relationships with customers
* Handle daily customer queries relating to stock, deliveries, orders, and service issues
* Produce and update customer reports using Microsoft Excel
* Monitor KPIs, SLA performance, and operational data
* Liaise with warehouse and transport teams to resolve issues efficiently
* Process and manage customer orders accurately
* Ensure customer information and reporting is kept up to date
* Support with stock investigations, discrepancies, and service improvements
* Attend customer meetings where required
* Provide a high level of customer service at all times
Requirements
* Previous experience within an Account Manager, Customer Service, or Logistics Coordinator role
* Experience working within a 3PL, logistics, warehouse, or transport environment preferred
* Strong Microsoft Excel skills are essential, including spreadsheets, reporting, and data management
* Excellent communication and relationship-building skills
* Highly organised with strong attention to detail
* Ability to manage multiple priorities in a fast-paced environment
* Confident liaising with both customers and internal operational teams
Benefits
* Opportunity to join a growing logistics business
* Supportive working environment
* Career progression opportunities
* On-site parking
* Company pension
For more information or to apply, please submit your CV today