Customer Onboarding Manager
Location: Guildford | On Site Full Time
Team: Onboarding
About PCS
At Person Centred Software, we build technology that improves the lives of people living and working in social care. Our Connected Care Platform brings together a suite of solutions that help care providers deliver outstanding care and support their digital transformation.
The role
The Customer Onboarding Manager will ensure our customers are quickly able to realise the benefits of PCS products by leading them through a tailored implementation plan, helping them to become operational as quickly and efficiently as possible. They will manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success.
* Act as the main point of contact for new customers throughout their onboarding journey
* Lead kick-off calls, onboarding planning and go-live support
* Manage onboarding projects, ensuring tasks, milestones and timelines stay on track
* Coordinate with Sales, Product Support, Training and Customer Success teams
* Support customers with system setup, adoption and early product usage
* Ensure customers are confident and successful before handover to Customer Success or Support
What we’re looking for
* Experience in customer onboarding, implementation or account management, ideally in a SaaS environment
* Strong organisation and project management skills
* Excellent communication and relationship-building abilities
* A confident problem solver who can manage multiple projects and priorities
* Someone who takes ownership of the customer experience from start to finish
* Experience in care, healthcare, pharmacy, or software implementations would be a bonus.
The role is varied and fast-paced, supporting multiple locations and products while managing 10-20 product go-lives each month.
Why join us
You’ll be joining a supportive and collaborative onboarding team, where you’ll play a key role in shaping how new customers experience PCS from day one.
This is a great opportunity to build strong customer relationships, influence onboarding processes, and help organisations adopt technology that improves social care.
What We Offer
* A base salary of up to £38,000 and bonus depending on experience
* Modern town centre offices in Guildford
* 25 days holiday
* An extra day off for your birthday
* Contributory pension scheme
* Additional benefits
At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.
* Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
* Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
* Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
* Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
* Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change