Location: Watford Job Type: Permanent Industry: Cloud & Infrastructure Job reference: BBBH417691_1752839800 Posted: about 7 hours ago
Do you just want something to Do, or do you want something to Be?
3rd Line IT Infrastructure Support Engineer
Location: Watford, Hertfordshire
Salary: £38,500 - £41,500 per annum
Contract: Full-Time, Permanent (37 hours/week)
Benefits: Extensive Benefits Package + Personal Development + Training Opportunities
Requirements: Enhanced DBS Check | Full UK Driving License
Join a Mission-Driven Organisation
Are you ready to make a real impact in a forward-thinking, values-led organisation? Our client is a respected provider of technical and professional education, committed to transforming lives through skills, training, and qualifications. With a strong presence across multiple sites, they're now looking for a 3rd Line IT Infrastructure Support Engineer to help power their digital future.
️ The Role: What You'll Be Doing
As a 3rd Line Infrastructure Engineer, you'll be the go-to expert for complex technical issues, working closely with infrastructure, application support, and deskside teams. You'll play a key role in:
1. Supporting and maintaining core and non-core IT systems
2. Managing user accounts, system upgrades, patching, and releases
3. Troubleshooting and resolving high-level technical issues
4. Automating routine tasks using PowerShell
5. Supporting on-premises and remote devices across multiple sites
Your Technical Toolkit
You'll need a strong foundation in enterprise IT environments, with hands-on experience in:
6. Networking & Security: Cisco switches/routers, firewalls, Wi-Fi
7. Infrastructure: Windows Server, Active Directory, Virtualisation
8. Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint
9. Scripting & Automation: PowerShell
10. Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops
11. ITSM Tools: ServiceNow, Remedy, or HEAT
12. Telephony: IP Telephony systems
About You
You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll ideally hold:
13. Certifications: Cisco CCNA, Windows Server Hybrid Administrator Associate (or equivalent)
14. Experience: Working in a 3rd Line or in an infrastructure engineering role within a complex, multi-site environment
Why Apply?
15. Be part of a purpose-driven organisation that values innovation and continuous improvement
16. Access to ongoing training and development to support your career growth
17. Work in a collaborative and supportive team environment
18. Enjoy a competitive salary and benefits package
Ready to make a change?
Call John McManus at Experis IT on 0121 712 8715 to apply or learn more about this exciting opportunity.