No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.
You're a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.
What You'll Be Doing As a Receptionist
Constantly finding innovative ways to put a smile on your customer's face – that's where embracing change comes in An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn't we want to go above and beyond?
Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
Driving sales opportunities and maximising revenue and occupancy levels
What'll make you a great fit for this Receptionist role
It doesn't matter where you've gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
You'll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
You'll love people – and as a result, have great interpersonal and communication skills
Details? You love them You'll be incredibly attentive with guests as a result
Flexible and able to remain focused on results under pressure and to challenging deadlines
Self-motivated and confident
Hard-working but FUN
The Benefits
Discounts across retail, restaurants, events etc (because we know life isn't just about work)
Family and Friends discounts in hotels across the Kew Green Hotels estate
International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world)
Meals for free on shift – hard work is hungry work
Progression Room to grow, with opportunities across the UK and internationally
Uniform provided
Flexible attitude and working hours.