Customer Service Supervisor
Exeter
£26,970.58 (£14.21ph) + Sales Commission + 22 Days Holiday + Bank Holidays + Pension + Training and Development
36.5 Hours per Week - Monday to Thursday 08:30 to 16:30, Friday 08:30 to 15:30
Customer Service Supervisor required for a well-established and highly successful processing facility. This is a great opportunity for someone looking to play an integral role within a friendly team offering full industry training.
This role would suit candidates from any industry background with experience in a team leader or supervisory role.
The successful Customer Service Supervisor will be responsible for overseeing a team of four customer service administrators which will involve overseeing their daily operations, handling any escalations and providing coaching to the team, ensuring customers receive excellent customer service.
Customer Service Administrator Role:
· Oversee a team of four administrators
· Resolve any escalations
· Support the streamlining and continuous improvement of processes
· Support ongoing training and development within the team
Customer Service Administrator Candidate:
· Experience in a supervisory / team leader role
· Experience in providing customer service