Overview
Company Description
At S&W, we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK’s top 10 fastest-growing accountancy firms, we have been a trusted partner since 1881—helping businesses and individuals meet challenges and seize opportunities across generations. Built on expertise and driven by ambition, we provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. We are defined by our purpose—to help navigate challenges, unlock potential, and achieve the extraordinary.
What will you be doing?
We have an excellent opportunity to join the group as an EUC Engineer. Here you will provide support for Cloud-based applications and services and recommend innovations and enhancements to meet customer requirements. You’ll lead ad-hoc investigations, identify additional service requirements and assist with the delivery of new projects. You’ll also assist the Infrastructure & EUC Lead with running a quality-driven, Agile-inspired, proactive and customer/business-oriented service and one that is aligned with the strategic development of all Technology services.
Your knowledge and experience will help S&W deliver a flexible, robust, scalable, and cost-effective IT infrastructure that meets the full needs of all colleagues today and evolves to meet the demands of the future. You’ll help with accelerating Technology activities and enable step changes in Technology capabilities, allowing teams to build their applications faster, better, and cheaper, to the result of increasing service reliability whilst reducing the time and cost of development.
This is a permanent role to be based at our London office with a hybrid working pattern and expectation of minimum 2 days per week to be office based.
Qualifications
As an EUC Engineer, your responsibilities will include among others:
* Providing day-to-day technical support for a range of M365 applications and services across E5 (Exchange, Teams, OneDrive, SharePoint etc.) and Microsoft Endpoint Configuration Manager (SCCM) and Intune deployment systems
* Troubleshooting and support of conference devices incl. Poly MTR devices
* Provide 3rd line escalation support from down-level support teams
* Document all support activity within the IT Incident and Change Management tracking tool and ensure standard operating procedures and known error logs are kept up to date
* Supporting the remediation of missing patches and vulnerabilities from End User Computing estate
Skills And Experience
To be successful in this role, you should have:
* Extensive experience working as a 2nd or 3rd line Support Engineer or Cloud Specialist within a medium or large organisation
* Experience of hybrid environment, i.e. On-prem Active Directory and Azure AD
* Experience of using PowerShell for automating tasks within M365 and developing reusable scripts
* Experience and maintaining a strong security posture using Enterprise Security and Mobility Management
* Experience in a 2500+ user environment
Additional Information
As a colleague here at S&W you will have access to benefits that include
* Competitive salary
* Private medical insurance
* Life assurance
* Pension contribution
* Hybrid working model (role dependent)
* Generous holiday package
* Option to purchase additional holiday
* Shared parental leave
* Fully funded training towards professional qualifications
* Cycle to work scheme
* Season ticket loan
* Eye care support
We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At S&W we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workplace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
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