Overview
Senior Infrastructure Engineer (Azure and Networking)
Hybrid/Winchester — Up to £60,000 DOE. Reporting to the Infrastructure Manager, the Senior Infrastructure Engineer will have a strong technical background and will play a crucial role in supporting Company infrastructure, delivering IT services to customers in a fast paced environment.
Your primary focus will be continuous improvement projects, ensuring the delivery of diverse infrastructure solutions that are performant, reliable, scalable and secure. Collaborating with cross-functional teams you will execute infrastructure solutions that align with business goals and emerging technologies.
You will provide high quality operational and technical support to the wider IT teams, including incident resolution, service monitoring and maintenance, ensuring a seamless operation of our IT infrastructure. You will be a key technical resource to your Infrastructure team peers, providing them with guidance and advice.
You will be accountable for adherence to the current IT SLAs, KPIs, department performance measures and processes as well as the delivery of operational responsibilities. You will be a highly motivated individual with a “can do” attitude towards delivery and used to working in a high pressure environment.
Responsibilities
* Maintenance and configuration of client environments (server, security, monitoring, backups).
* Assist the IT Ops team in 3rd line technical escalations for BAU issues.
* Ensure defined SLA’s and KPI’s are met and continuity of service is maintained.
* Create and maintain comprehensive documentation of infrastructure, configurations and procedures.
* Regularly update end users, key stakeholders and management.
* Work with 3rd party partners to ensure continuity of service.
* Operate with high autonomy and flexibility.
* Change — Recommend strategic direction for Infrastructure solutions.
* Manage IT projects, delivering tasks to agreed timescales and quality and ensuring IT systems are reliable and performant.
* Help implement new systems/devices to support business objectives.
* Operational Excellence — Demonstrate professionalism across all areas of the role and interaction with the business and third parties.
* Mentor and support junior engineers, sharing best practices and knowledge.
* Respond in a timely fashion to requests from management, the business or the IT group.
* Ensure actions do not negatively impact Company or IT's reputation.
Skills
* Azure Cloud: Advanced proficiency in managing and deploying cloud infrastructure.
* MS O365: Advanced knowledge of Microsoft Office 365 administration.
* Windows OS: Strong experience with Windows Server 2016+ (IIS, DHCP, DNS).
* VMware/Hyper-V: Advanced virtualization knowledge.
* Active Directory and Domain management: Advanced AD/domain environment skills.
* Network Routers, Switches, Firewall: Hands-on network and security experience.
* MDM platforms: Intune or Manage Engine.
* Project Management: Ability to manage IT projects (upgrades/migrations).
* Backup Solutions: Knowledge of backup technologies and strategies.
* Scripting: PowerShell, Python, or Bash.
* Monitoring Tools: Nagios, Zabbix, SolarWinds or similar.
* Security Best Practices: Firewalls, IDS/IPS, vulnerability management.
* Disaster Recovery: Design and implement DR plans.
* Automation: Familiarity with automation tools/frameworks.
* Diagnostics: Strong diagnostic skills for complex issues.
* Server Setup/Configuration: Server hardware and SAN configuration.
* Server Hardware: Installation, upgrades, firmware updates.
* SAN: Setup, configuration, and management.
Experience
* Experience working in infrastructure environments.
* Self-managed, able to handle projects and issues in a high-pressure setting.
* Proficient in administering and supporting Windows Server environments.
* Strong troubleshooting skills for complex infrastructure issues.
* Ability to produce well-structured documentation and communicate to technical and non-technical audiences.
* Excellent customer service and stakeholder relationship skills.
* Experience managing acquisitions and migrations across platforms.
Seniority
* Associate
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Consumer Services and Automation Machinery Manufacturing
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