Studio Manager – Central London Locations: Fitzrovia / Westfield White City / Hampstead / Chelsea / Notting Hill / Islington Hours: Full Time, 40 hours per week (includes weekends) Salary: £25,000–£30,000 basic (DOE) OTE: £40,000 per annum (target-led) Key Requirements Proven ability to sell and upsell memberships and packages Management experience in hospitality, fitness, health & beauty or premium service environments Strong leadership skills with experience managing and motivating teams Excellent customer service skills (face-to-face, phone and email) Accountable for sales performance, revenue and studio standards StretchLAB is a boutique wellness brand specialising in 1-to-1 assisted stretching, with seven London studios and further expansion planned. The Role First point of contact for clients, delivering a premium experience Drive sales performance with earnings linked to results Lead and manage Stretchologists and Receptionists Key Responsibilities Deliver exceptional client experience and maximise rebooking Upsell sessions, packages and memberships to hit personal and studio targets Lead, coach and performance-manage the studio team Resolve customer issues professionally within 24 hours Maintain studio cleanliness, presentation and operational standards Own studio financial performance and KPIs Identify hiring and scheduling needs Recruit, onboard and train reception team members Support senior management with ad-hoc tasks What We Offer Discounted Stretch sessions for you and family Company socials and team benefits Growth opportunities within a fast-expanding brand