Job Description
Are you from an emergency services, ex-military, prison service, custody, security, field operations or public-facing compliance background and looking for a new career?Training: 12-week programme with City & Guilds Taking Control of Goods CertificationBenefits: Company van, fuel card, work phone, 25 days holiday plus bank holidays, pension, health cash-back plan and staff discountsWe are recruiting Trainee Enforcement Agents through our client's new Academy. This is an excellent opportunity to transfer your resilience, communication skills and judgement into a structured enforcement career, with full training, a recognised qualification and long-term development.You do not need previous enforcement experience. We are looking for people who can stay calm under pressure, communicate professionally, follow process, make fair decisions and handle sensitive situations with integrity.Whats in it for you?
OTE of £45,000£60,000 per yearUncapped commission once training is completedFull 12-week training programmeCity & Guilds Taking Control of Goods CertificationCompany vanFuel cardWork phone25 days annual leave plus bank holidaysPension schemeHealth cash-back planEnhanced family benefitsStaff discounts across shopping, travel, leisure and wellbeingLong-term career development within enforcement and field operationsThe role As a Trainee Enforcement Agent, you will support local authorities and communities by working with residents and business owners to bring unpaid council tax or business rates up to date.This is a responsible, field-based role where you will make in-person visits, manage a varied caseload and deal with a wide range of people and circumstances. Some situations will be sensitive or challenging, so you will need confidence, empathy, resilience and strong judgement.You will be fully supported through a structured 12-week training programme, helping you gain your City & Guilds Taking Control of Goods Certification and develop a respected professional pathway in enforcement.What youll be doing Carrying out enforcement activity, including executing Liability OrdersMaking in-person visits to residents and businessesAssessing individual circumstances and securing payments or recovering goods where requiredManaging a varied caseload, including persistent evasion and high-priority casesUsing investigative skills to locate individuals and gather relevant informationIdentifying non-compliance or evasion tactics and responding with evidence-led solutionsHandling sensitive conversations, including with vulnerable people, using empathy and professionalismMaintaining accurate records, managing payments and following legal, regulatory and operational requirementsWorking flexibly, including early mornings, some evenings and occasional weekendsTravelling as required, with some overnight stays where necessaryWhy your background could be a strong fit This role could suit people from the police, prison service, armed forces, fire service, ambulance service, custody, security, field compliance, local authority enforcement, public-facing operations or similar backgrounds .You may already be used to:Managing conflict calmly and professionallySpeaking with people in stressful or sensitive situationsFollowing legislation, policy and clear proceduresWorking independently and taking ownershipAssessing risk, vulnerability and personal safetyRemaining calm when challengedKeeping accurate records and evidenceMaking fair, practical decisions under pressureRepresenting an organisation professionally in the communityThese skills are highly transferable into a career as an Enforcement Agent.What were looking for We are looking for candidates who are:Clear, confident and professional communicatorsResilient, persistent and able to stay motivated through challenging casesCalm under pressure and able to manage conflict appropriatelyFair, empathetic and able to assess individual circumstances professionallyOutcome-focused and motivated to achieve personal and business targetsOrganised and able to manage a caseload independentlyDigitally capable, with the ability to retrieve, analyse and interpret informationComfortable learning and applying policy, procedure and legislation accuratelyReliable, accountable and committed to high standardsEssential requirements Full UK driving licenceAt least 12 months driving experienceNo more than 6 points on your licenceAble to pass Disclosure and Barring Service checksAble to pass a County Court Judgment checkFlexible approach to working hours, including early mornings, some evenings and occasional weekendsKeywords / suitable previous experience This role may suit candidates who have worked as a Police Officer, Prison Officer, Military Police, Armed Forces, Army, Navy, RAF, Royal Marines, Firefighter, Ambulance Service, Paramedic, Security Officer, Custody Officer, Detention Officer, Enforcement Officer, Field Officer, Field Agent, Compliance Officer, Investigation Officer, Debt Recovery Agent, Collections Agent, Warrant Officer, Civil Enforcement Officer, Bailiff, Customer Resolution Specialist or Field Service Representative.Apply now This is a strong opportunity for someone looking to build a long-term career in enforcement, with full training, recognised certification, a company van and strong earning potential.TPBN1_UKTJ