Job: After Sales Manager in Dungannon
Our leading manufacturing client in the Dungannon area is seeking an experienced After Sales Manager to lead a busy, customer-focused aftersales team. The role involves driving service excellence, managing warranty and spare parts processes, and supporting ongoing business growth.
Key Responsibilities
* Manage and develop the aftersales team to deliver outstanding customer service.
* Handle customer queries, technical support, warranty processes and spare parts coordination.
* Build strong relationships with customers, dealers and internal departments.
* Monitor customer satisfaction, conduct competitor analysis and report on departmental performance.
* Oversee logistics, shipping and transport for spare parts and machine support.
* Represent the company at meetings, dealer visits and trade shows.
* Support continuous improvement and streamline aftersales processes.
Essential Requirements
* 2+ years in an After Sales role and 2+ years managing a team.
* Experience in manufacturing, quarrying or recycling environments.
* Strong communication, problem-solving and organisational skills.
* Proficiency in MS Office.
* Flexibility to travel and take occasional out-of-hours calls.
* Full driving licence and access to a vehicle.
A great opportunity for a motivated leader who can deliver excellent service while supporting ongoing business growth.
Contact Eunice in Haughey Recruitment to discuss the role confidentially on 02887 440033 or email eunice@haugheyrecruitment.com
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