Your role
will involve working 9am-5pm, Monday to Friday. The first 6 months will be office based and you will be part of a comprehensive training program that will equip you with the skills and knowledge to be able to build a career within insurance. Once competent within the role you will benefit from our hybrid working model.
You’ll make an impact by:
1. Work with Insurance Brokers across the UK underwriting various insurance policies
2. Drive excellent customer service with brokers and looking to resolve situations in the 1st contact
3. Working with your technical coach on complex and non-standard risks that are outside of your authority
4. Be focused on your continued development and therefore generating profitable results for the company
Your skills and experience:
5. Previous experience within a customer service environment. This could be (but not limited to) financial services, retail, care industry, insurance)
6. Ability to multi-task in a busy and fast-paced environment
7. Have a genuine desire to help customers, with the ability to listen, understand their needs and provide the best solutions
8. Excellent communication skills, both written and verbal
Why You'll love it here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to
9. Annual discretionary bonus
10. Up to 11% pension contributions
11. Hybrid working (after 6 months)
12. 25 days annual leave + bank holidays + buy/sell options
13. Health & wellbeing + virtual GP
14. Career development and mentoring
15. Inclusive culture + employee networks
16. Share investment options
Our DEI Commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.