Job Description
Job Advertisement: Senior Service Manager (Independent Living)Location: Hybrid WorkingHours of Work: 37 hours per week (Full-time)Hourly Rate: Negotiable Duration: 6 months (Interim Basis)
About the Role:
Reed is currently recruiting on behalf of the Council in Welwyn for an experienced and dynamic Senior Service Manager for the Independent Living Service. This senior role is essential for driving high-quality, efficient, and compliant services within the Independent Living sector. The successful candidate will play a crucial role in leading the delivery and development of the Transformation Plan, ensuring that services not only meet legislative and regulatory standards but also exceed our residents' expectations.
Key Responsibilities:
Strategic Leadership: Act as the strategic lead to ensure the delivery of a high-quality, efficient, and compliant Independent Living service.
Transformation Planning: Develop and implement the objectives of the Transformation Plan for Independent Living, identifying opportunities and translating these into actionable deliverables with clear improvement outcomes.
Policy and Procedure Management: Review, update, and ensure consistent application of policies and procedures across the service, aligning with legislation, regulatory requirements, and best practices.
Community Engagement: Champion resident involvement and community development, contributing to the council’s corporate objectives.
Customer Service Excellence: Deliver excellent customer care consistently across all service interactions.
Requirements:
* Extensive experience in leading a supported/sheltered housing or independent living service.
* Experience in change management
* Proven experience in managing and motivating a team, with a strong ability to drive change and achieve service improvements.
* Comprehensive knowledge of housing legislation, sector influences, and regulatory standards and requirements relating to social housing.
* Excellent organisational and leadership skills, with a capacity to handle complex projects and multi-task effectively.
* Must be a driver with access to a car or suitable vehicle for work-related travel.
Why Join Us?
This position offers the opportunity to play a pivotal role in transforming Independent Living services, making a significant impact on the lives of residents. You will work in a supportive environment that values innovation and community focus, with the flexibility of hybrid working arrangements.