Senior IT Engineer - Edinburgh - Hybrid
If you're an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Level 2 IT Support Engineer to join their team. This hybrid role offers flexibility and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You'll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions.
Key Responsibilities:
- Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365.
- Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues.
- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.
- On-Site Visits: Travel to client offices around Scotland as needed (pool car or mileage reimbursement provided).
- Ticket & Documentation Management: Log issues, track progress, and document resolutions.
- System Maintenance: Proactively monitor customer systems and remediate alerts.
- Project Support: Assist senior engineers with IT projects such as new client onboarding, Office 365 migrations, and network installations.
- Continuous Improvement: Contribute to the knowledge base and help refine processes.
Essential Qualifications & Experience:
- Right to Work in the UK: Legal authorisation to work in the UK is required.
- MSP Experience: Previous experience in an MSP or IT support provider environment.
- Technical Skills: Strong hands-on experience with Windows 11, MacOS, and Microsoft 365 administration.
- Troubleshooting: Excellent IT problem-solving skills.
- Communication: Outstanding interpersonal skills and fluent written and spoken English.
- Team Player: Proven ability to work collaboratively in a small team.
- Task Ownership: Organised, self-motivated, and able to manage workload independently.
- Certifications/Training: Relevant IT certifications or equivalent knowledge