About The Role
Outbound Operations Manager
Moreton on Lugg, Herefordshire, United Kingdom
Type: Fixed Term Contract (Up to 18 months)
Working Pattern: Monday-Friday Office Hours (40 Hours per week)
The Opportunity
We are looking for an experienced Operations Manager to join our distribution centre at an exciting time for the MandM Direct. This is a hands-on leadership role, supporting the operations manager to deliver operational excellence across our Outbound department. While driving performance, developing employees and ensuring service levels and commercial targets are consistently achieved.
This role offers real responsibility, visibility and influence within a fast paced logistics environment, along with the chance to build capability and leave a lasting impact. This opportiunity is ideal for a confident operational leader who enjoys driving results.
Who Are we?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers.
We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.
As our business continues to grow we are recruiting for a talented Operations Manager to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!
More than a role
✨ Competitive Salary: Your talent deserves recognition.
🏆 Company bonus: We succeed, you benefit
🚀 Career Growth: Opportunity to grow
🎁 Employee Discounts: Stay stylish with our exclusive discounts.
🎉Employee shop on-site: where you are able to bring up to 3 guests..
🏦 Company Pension: Secure your financial future.
🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
🎁 Birthday Delight: Take your special day off to celebrate YOU
🚗 Free Parking
💊 Health & Wellbeing programme; we’ll look after you
The Role Scope
Reporting to the Operations Manager you will take ownership of outbound performance, leading and developing a team of Team Leaders, Supervisors and Shift Managers.
✨Lead and support the day-day operational performance of the Outbound function, ensuring KPI’s, service levels and budgeted costs are achieved
✨Effectively manage labour, equipment and resource to deliver shift and departmental targets
✨Drive performance through across all outbound activities through coaching, feedback and hands on leadership
✨Ensure accurate and timely inventory movement through the goods out operation.
✨ Own the procurement of consumables and maintain control of carrier assets
✨Manage performance, capability and sickness in line with company procedures.
✨Promote and maintain a strong health and safety culture.
✨To ensure adequate investigations and reporting of all accidents are near misses by MandM employees, agency workers and contractors are in line with company policy and training
✨Supporting and managing the team in line with all relevant Company Policies, Procedures, legislative requirements and codes of practice
✨Represent the department in internal and external meetings as required.
✨Supporting and managing the team in line with all relevant Company Policies, Procedures, legislative requirements and codes of practice
✨ Ensure safe site practises at all times are adhered to and processes followed
About You
✨Proven experience in a managerial role managing large teams (100+) within an operational environment.
✨Experience managing formal performance management processes
✨Strong financial and commercial awareness excellent organisational skills with the ability to balance competing priorities