Job summary
CAMHS is a specialist mental health service for children and young people who have moderate to severe mental health problems. The service offers face to face clinic based and video conferencing approach to delivering care and assessments over four sites across the county.
An excellent opportunity has arisen for an enthusiastic, experienced individual to join our team on a permanent basis, working on our reception at Kidderminster Health Centre. The successful candidate will be working 22.5 hours per week (Monday 8.30am 4.30pm with 30 minutes unpaid break, Tuesday Thursday 8.30am 1.30pm and non-working day on a Friday).
Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.
Main duties of the job
The successful candidate will be sat on our main reception meeting and greeting patients and staff members, answering the main telephone where you will be expected to take messages and pass them onto the relevant staff members. You will also be responsible for room bookings.
The ability to use your initiative, work proactively, demonstrate excellent communication and influencing skills, manage and prioritise your own workload and respond flexibly to changing demands are essential requirements of the role.
There may be occasions when you are required to work from any of the CAMHS sites according to business needs and therefore a degree of flexibility is required.
We are a supportive and passionate team, and you will receive full training to ensure you can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit our website.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details Date posted
17 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year pro rata (£12.08 per hour)
Contract
Permanent
Working pattern
Part-time
Reference number
C9798-1489
Job locations
Kidderminster Health Centre
Bromsgrove Street
Kidderminster
DY11 1PG
Job description Job responsibilities
* Undertake reception duties, including booking patients into clinic, using computerised systems.
* Answer / deal with both face to face and telephone enquiries.
* Provide administrative support e.g. typing, data inputting, filing, photocopying and facsimile as deemed appropriate, in line with Trust Policies and Procedures.
* Deal with incoming and outgoing post.
* Act as first point of contact.
* Answer / deal with non-clinical enquiries / queries, both face to face and via the telephone, in a friendly and courteous manner and pass them on to the relevant member of staff in an appropriate and timely manner.
* Provide an excellent customer service role to both internal and external personnel.
* Liaise and interact appropriately with other users and colleagues, as and when required.
* Maintain and update all clinical and non-clinical bookings of meeting rooms, notify appropriate personnel of any changes.
* Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job description Job responsibilities
* Undertake reception duties, including booking patients into clinic, using computerised systems.
* Answer / deal with both face to face and telephone enquiries.
* Provide administrative support e.g. typing, data inputting, filing, photocopying and facsimile as deemed appropriate, in line with Trust Policies and Procedures.
* Deal with incoming and outgoing post.
* Act as first point of contact.
* Answer / deal with non-clinical enquiries / queries, both face to face and via the telephone, in a friendly and courteous manner and pass them on to the relevant member of staff in an appropriate and timely manner.
* Provide an excellent customer service role to both internal and external personnel.
* Liaise and interact appropriately with other users and colleagues, as and when required.
* Maintain and update all clinical and non-clinical bookings of meeting rooms, notify appropriate personnel of any changes.
* Obtain and retrieve clinical/non-clinical records as requested.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification Qualifications Essential
* Educated to vocational level 2 in Business Administration OR
* Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria Essential
* Willingness to undertake further training
* Ability to meet the travel requirements of the role
* You understand that we will not provide sponsorship to work for this role.
Skills & Abilities Essential
* Ability to challenge poor behaviour
* Role modelling good behaviour
* A positive attitude and able to act on feedback
* Ability to praise and be supportive to others
* IT skills equivalent to RSA level 2
* Good level of literacy and numeracy
* Good communication and organisational skills
* Good telephone manner
Experience Desirable
* Recent, relevant work experience in Administration or Customer Services
Knowledge Essential
* Knowledge of office procedures
* Working knowledge of Microsoft Office Word, Excel, Outlook
* Understanding of the Data Protection Act and code of Confidentiality
Person Specification Qualifications Essential
* Educated to vocational level 2 in Business Administration OR
* Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (A*-C) or NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post.
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria Essential
* Willingness to undertake further training
* Ability to meet the travel requirements of the role
* You understand that we will not provide sponsorship to work for this role.
Skills & Abilities Essential
* Ability to challenge poor behaviour
* Role modelling good behaviour
* A positive attitude and able to act on feedback
* Ability to praise and be supportive to others
* IT skills equivalent to RSA level 2
* Good level of literacy and numeracy
* Good communication and organisational skills
* Good telephone manner
Experience Desirable
* Recent, relevant work experience in Administration or Customer Services
Knowledge Essential
* Knowledge of office procedures
* Working knowledge of Microsoft Office Word, Excel, Outlook
* Understanding of the Data Protection Act and code of Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Kidderminster Health Centre
Bromsgrove Street
Kidderminster
DY11 1PG
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer details Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Kidderminster Health Centre
Bromsgrove Street
Kidderminster
DY11 1PG
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
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