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Pembrokeshire | Full-time or Part-time | Permanent
An exciting opportunity has arisen within Coastal Cottages of Pembrokeshire. We’re looking for a motivated, friendly person to join our Customer Experience Team at Pembrokeshire’s only local, family-run holiday letting agency.
This varied and rewarding role is perfect for someone who enjoys working with people, solving problems, and delivering a top-tier guest experience. You’ll help our guests find the perfect holiday cottage, support property owners, coordinate with contractors, and handle day-to-day bookings and issues.
You'll also manage your own portfolio of properties, build lasting relationships with owners, and play a key role in maintaining quality standards across our cottage collection.
Key Responsibilities
* Guide guests to find the ideal cottage to match their needs
* Manage a portfolio of owners/properties as their main point of contact
* Deliver exceptional customer service to both guests and owners
* Oversee bookings and coordinate any issues during guest stays
* Organise maintenance and support the wider Property Management team
* Liaise with caretakers, contractors, and owners
* Sell and arrange extras such as hampers, private dining, and experiences
* Conduct cottage visits and quality inspections
* Work one weekend day (Saturday or Sunday) each week, with a weekday off in lieu
What We’re Looking For
* A motivated, organised individual with a strong attention to detail
* Excellent communication skills and a professional, personable manner
* Able to work under pressure and juggle multiple tasks
* Sales experience or customer service background is helpful, but not essential
* Comfortable using Microsoft Office (Word, Outlook, Excel)
* A full, clean UK driving licence
* Flexible availability, particularly on weekends
Apply nowand help us deliver unforgettable holidays in beautiful Pembrokeshire!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Hospitality
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