JOB PURPOSE
The role of the Aftersales Administrator is to:
è Be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.
Service
Service manager
Direct Reports:
KEY RESPONSIBILITIES
è Support Aftersales dept in all aspects of invoicing.
è Submitting claims accurately to MAN UK.
è Carry out self-audits on all completed job packs to ensure manufacturer compliance.
è Analysing, processing workshop job cards and invoicing.
è Communicate with customers and obtain final order numbers
è Input costs on customers own portals .
è Carry out basic office duties and housekeeping.
è Assist front of house as and when required.
è Raise job packs in accordance with job requirement and audit standards.
è Customer service, face to face and handling phone enquiries.
Skills & Requirements
Essential
è Smart appearance.
è Competency in numeracy, literacy and IT.
è Energy and enthusiasm.
è Attention to detail.
Experience
Essential
è Administrator experience
Desirable
è Automotive administrator experience
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BMW & Mini (Service), MAN
We operate across 5 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.
We demand the best for our colleagues and our customers and look forward to your application at>
Benefits
Company PensionEmployee Referral Scheme